Director of Product Management, IT Operations

This is a fully remote position, open to applicants in Florida.

📋 Description

• Define, prioritize, and oversee the product roadmap in collaboration with the global product manager.

• Lead the entire product development lifecycle, from ideation through to launch.

• Collect and evaluate user feedback to inform product decisions.

• Compose detailed user stories and specifications for development teams.

• Work in partnership with the offshore software development team.

• Provide technical oversight and guidance regarding product features, enhancements, and operational matters.

• Ensure adherence to security standards and best practices, including SOC 2 and HIPAA compliance.

• Safeguard the organization’s data and systems against potential threats.

• Manage relationships with customers, investors, and internal teams effectively.

• Gather requirements, test concepts, and communicate updates on product progress.

• Collaborate with the stateside operational team to convert business needs into technical specifications.

• Oversee daily IT operations, helpdesk support, operational issues, and hotfixes during employee onboarding.

• Report directly to the Chief Operating Officer.

⛳️ Requirements

• Significant experience in a product management role, particularly within software development and project management.

• Direct experience in the employee benefits or benefits administration technology sector is essential.

• Demonstrated capability to creatively develop software solutions and features that address complex, real-world challenges.

• Excellent communication skills with the ability to collaborate effectively with both technical and non-technical stakeholders.

• Experience managing and collaborating with a global or offshore development team.

• Practical understanding of IT operations, helpdesk support, and cybersecurity principles.

• Knowledge of SOC 2 and HIPAA compliance requirements is highly desirable.

• Ability to inspire and motivate a team, cultivate a positive work atmosphere, and handle a high-volume workload in a fast-paced setting.

• Legally authorized to work in the United States.

• Currently residing within the United States.

• Must not require sponsorship for employment visa status.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Flexible working hours and remote work options.

• Opportunities for professional development and career advancement.

• Generous paid time off and holiday policies.