Senior Product Operations Lead – Program Manager, Content Experience Innovation

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish, document, and uphold standards and methodologies for product development.

• Facilitate planning sessions, OKRs, QBRs, and other essential operational rhythms.

• Organize inputs, timelines, and deliverables into concise, actionable, leadership-ready reports.

• Oversee intake and prioritization processes, as well as the roadmap and launch schedule.

• Ensure visibility into ongoing, upcoming, and at-risk projects.

• Foster communication and alignment among stakeholders across Product, Engineering, and cross-functional teams.

• Serve as a reliable source of truth for plans, decisions, and outcomes.

• Design and develop scalable systems, workflows, and tools.

• Utilize AI and automation to decrease manual tasks and enhance efficiency.

• Recognize operational opportunities and drive enhancements in product development.

• Collaborate with New Content Exploration and Product and Tech teams on innovation roadmap projects.

• Lead intricate cross-product initiatives through substantial changes.

• Collaborate with senior leadership on transformation vision and potential opportunities.

⛳️ Requirements

• Over 10 years of experience in Product Operations, Product or Program Management, Business Operations, or a similar role within a product-centric organization.

• Proven history of designing and scaling operational processes, rhythms, and systems in dynamic, ambiguous settings, demonstrating a high level of autonomy.

• Proficient in operating cadences such as planning, OKRs, and QBRs.

• Capability to transform disorganized inputs into clear, decision-ready outputs.

• Strong attention to detail and the ability to align projects and programs with company and team objectives.

• Skills to build tools and workflows that create leverage, including practical application of AI and automation.

• Insight to identify and prioritize operational enhancements throughout the product development lifecycle.

• Strong cross-functional collaboration skills with Product, Engineering, TPM, Design, and non-technical teams.

• Proficient with product/operations tools such as Jira and Airtable.

• Exceptional written and verbal communication skills.

• Experience in content discovery, merchandising performance management, or recommendation systems is preferred.

🏝️ Benefits

• Annual salary compensation structure with no bonuses.

• Flexibility to choose compensation allocation between salary and stock options.

• Health Plans.

• Mental Health support.

• 401(k) Retirement Plan with employer match.

• Stock Option Program.

• Disability Programs.

• Health Savings and Flexible Spending Accounts.

• Family-forming benefits.

• Life and Serious Injury Benefits.

• Paid leave of absence programs.

• Full-time hourly employees accrue 35 days annually for vacation, holidays, and sick paid time off.

• Full-time salaried employees are immediately entitled to flexible time off.