Senior Product Manager – Servicing

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the product roadmap and user experience for customer-facing service capabilities and internal tools for team members.

• Drive product initiatives from identifying problems and conducting discovery to development, launch, and continuous iteration.

• Engage in discovery processes with customers, team members, and business stakeholders.

• Convert complex business requirements into product specifications, user stories, acceptance criteria, and metrics for success.

• Ensure clarity in the backlog and prioritize competing projects effectively.

• Collaborate with the Technology team throughout the stages of development, QA, release preparation, and implementation.

• Redesign workflows to minimize friction and seek opportunities to simplify or automate operational processes.

• Create scalable future workflows and enhance the utilization of Salesforce and other platforms.

• Confirm that solutions are compatible with existing systems, data, and operational processes.

• Collaborate with Operations, Underwriting, Risk, Sales, Technology, Data, and other departments.

• Assist in strategic initiatives through Greenbox Capital’s product pod framework.

• Define and track product adoption, workflow usage, customer experience, operational performance, and business results.

• Collaborate on UAT, training, documentation, release communication, and change management.

• Continuously enhance products based on user behavior, feedback, operational data, and business outcomes.

• Report directly to the Chief Operating Officer.

⛳️ Requirements

• A Bachelor’s degree is required, preferably in Business, Computer Science, Information Systems, or a related field.

• At least 5 years of experience in product management focusing on complex software or technology-enabled products.

• Proven experience in converting customer, user, and business challenges into scalable product solutions.

• Experience leading projects through discovery, requirements gathering, prioritization, development, launch, and iteration.

• Familiarity with working closely alongside engineering or Technology teams throughout the product development lifecycle.

• Background in enhancing operational workflows, business systems, or internal tools.

• Proficient in utilizing data and customer or user feedback to guide product decisions.

• Capable of managing competing priorities and maintaining a well-defined product backlog or roadmap.

• Ability to comprehend the intersections of operational workflows, technology, data, and customer experience.

• Competence in translating business requirements into clear specifications for Technology teams.

• Strong communication skills for both technical and non-technical audiences.

• Ability to thrive in a fast-paced, distributed team environment.

• Experience with Salesforce is preferred.

• Background in serving both internal users and external customers is preferred.

• Experience in Fintech, lending, servicing, payments, alternative finance, or other operationally complex environments is preferred.

• Familiarity with cross-functional product pods is preferred.

• Knowledge of product strategy, roadmap development, discovery, workflow analysis, business process design, requirements and user stories, backlog management, prioritization, Agile/Scrum, Salesforce environments, workflow automation, product analytics, UAT, SDLC, product management tools, and vendor/platform/integration management.

🏝️ Benefits

• Flexible PTO.

• Fully remote work available within the U.S.

• Comprehensive health, dental, and vision benefits.

• 401K with employer match.

• Work alongside intelligent, supportive teammates.

• A respectful, efficient, and transparent hiring process.