Senior Product Manager, Research Solutions – SaaS

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the product strategy, roadmap, and priorities for a critical area in research administration.

• Conduct customer discovery to gain insights into institutional workflows, challenges, compliance needs, and emerging demands.

• Transform customer insights, market trends, competitive intelligence, and data into actionable product opportunities.

• Collaborate with engineering and design teams from discovery to delivery, defining requirements and measurable success criteria.

• Identify opportunities to enhance workflows, configurability, usability, and AI-driven capabilities.

• Work alongside sales, marketing, customer success, and other teams to facilitate launches, drive adoption, and improve customer outcomes.

• Establish and monitor product health, adoption, engagement, and customer value metrics.

• Effectively communicate product strategy and priorities to both internal teams and external customer stakeholders.

• Foster continuous improvement through experimentation, customer feedback, and data-informed decision-making.

⛳️ Requirements

• Over 8 years of experience in product management, with substantial ownership of complex SaaS products.

• Familiarity with research administration via a software provider catering to this market or within a university or research institution.

• In-depth understanding of research-related workflows, including sponsored programs, grants administration, compliance, research operations, or similar areas.

• Proven track record in developing product strategies and translating them into actionable roadmaps.

• Strong product discovery capabilities and experience engaging directly with customers.

• Experience collaborating closely with engineering and design teams.

• A curious, resourceful, and self-motivated approach to tackling complex challenges.

• Excellent analytical skills and comfort in utilizing data to guide decisions.

• Outstanding written and verbal communication skills.

• Ability to distill complex problems into simpler concepts and influence stakeholders across various functions and levels.

• Proven success in distributed, cross-functional environments.

• Background in higher education technology or enterprise workflow software.

• Experience in developing highly configurable products or workflow-driven platforms.

• Knowledge of regulatory, compliance, security, and accessibility requirements pertinent to higher education institutions.

• Experience in integrating AI-enabled functionality into established SaaS products.

• Experience working with complex enterprise customers and managing multiple stakeholder groups.

• Educational background, certification, or training in product management related to AI and emerging technologies.

🏝️ Benefits

• Comprehensive benefits package provided, including healthcare and retirement programs.