Senior Product Manager, Provider Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Empower healthcare providers to enhance the patient experience, allowing them to concentrate more on care.

• Collaborate with the product team, stakeholders, customers, existing partners, and prospective partners on research, feedback gathering, business development, product planning, and roadmap formulation.

• Establish product release segments focused on clinician experience and optimize time to achieve value.

• Evaluate and analyze product success and failure metrics, aligning them with organizational goals.

• Align the product team on strategic direction and prioritize tasks to maximize user outcomes, customer satisfaction, and business growth.

• Develop roadmaps, product briefs, and other materials to create organizational cohesion.

• Assist the team throughout the product development and launch phases.

• Oversee milestones and deliverables.

• Define and assess success metrics along with customer feedback mechanisms.

• Collaborate with Engineering, Design, Customer Success, Implementation, Marketing, and Operations teams.

• Promote adoption and engagement across healthcare systems and clinician practices.

• Identify onboarding and ordering challenges using usage data, striving to make Parachute the preferred method for clinicians ordering HME.

• Coordinate with the organization, customers, and partners to articulate and implement product decisions.

⛳️ Requirements

• Over 7 years of experience in product management.

• Must be located in the United States.

• Willingness to travel to customer locations and/or conferences (1–2 trips per quarter).

• Exceptional communication and collaboration skills.

• Analytical, results-driven mindset with the ability to utilize data for informed decision-making.

• Capability to prioritize in a complex healthcare landscape while maintaining a user-centric approach.

• Experience in advancing software products and making decisions in uncertain environments.

• Bachelor’s Degree in a technical, scientific, or quantitative field, or equivalent experience (preferred).

• Background in healthcare and understanding of its complexities (preferred).

• Familiarity with EHR integrations or healthcare data standards, including HL7 and FHIR (preferred).

• Experience in a dynamic startup environment (preferred).

• Legally authorized to work in the United States at the time of application and for the duration of employment.

• This position is not eligible for employer-sponsored visa applications.

🏝️ Benefits

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.

• Employer HSA Contribution: Company-funded contributions to your Health Savings Account.

• 401(k) Retirement Plan.

• Equity Incentive Plan.

• Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.

• Remote-First Culture: We operate remotely with a dedicated NYC office and reimbursement options for co-working spaces.

• Flexible Vacation Policy.

• Summer Fridays: Enjoy 5 additional Fridays off during the summer (separate from PTO).

• Home Office and Wellness Stipend.

• Monthly Internet Stipend.

• Annual Learning and Development Stipend.