Product Manager – Trust & Safety

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of the product and technical delivery for compliance and safety projects across various platforms.

• Convert safety policies, legal requirements, incident findings, and user feedback into product specifications, acceptance criteria, and engineering tasks.

• Manage initiatives from the definition of problems to implementation, testing, launch, and continual enhancement.

• Oversee product enhancements for in-house moderation systems, including EverGuard.

• Collaborate with Engineering and AI/ML teams to improve detection capabilities, moderation guidelines, thresholds, and interventions for user-generated and AI-generated content.

• Direct the lifecycle of third-party safety partnerships and integrations.

• Create safety dashboards and conduct regular QA to pinpoint emerging issues and ensure T&S measures function as intended.

• Lead red teaming and adversarial testing, monitoring findings through remediation, retesting, and resolution.

• Organize and conduct Trust & Safety reviews for new features and significant modifications to existing features, models, and integrations.

• Coordinate responses from product and engineering teams to critical safety issues in collaboration with incident management, policy, and user support colleagues.

• Work closely with the CTO and the Legal & Safety Lead.

⛳️ Requirements

• Proven experience in making data-driven product decisions utilizing metrics, A/B testing, product experiments, data analysis, or informal user research.

• Ability to evaluate risks related to user-generated content, transactions, and interactions.

• Skill in translating safety requirements into policies, trackers/dashboards, and strategic plans that comply with legal and ethical standards.

• Knowledge of content moderation techniques, including automation, machine learning, human review, and user reporting.

• Experience working closely with trust and safety and compliance standards for consumer-facing products.

• Cross-functional experience involving engineering, legal, operations, and customer support teams.

• Fluent and comfortable in English.

• Proficient in utilizing and leveraging AI tools.

• Capability to independently test and manage third-party tools and integrations that impact compliance and safety.

• Comfortable with ambiguity and able to take responsibility for outcomes.

• Experience building products based on uncensored models and content.

• Ability to review and discuss uncensored AI-generated content and NSFW material.

• Bonus: prior education in legal/compliance fields.

• Bonus: professional experience or interest in AI.

• Bonus: experience with consumer-facing features, especially in entertainment or gaming.

🏝️ Benefits

• Fully remote; work from any location.

• 4 weeks (20 working days) of paid time off annually.

• Annual in-person meetup.

• Monthly allowance of 100 USD for health insurance expenses.

• Unlimited one-on-one sessions with psychologists and lifestyle experts through OpenUp, also available for up to three family members.

• Co-working space budget available up to twice a month (35 EUR / 40 USD per visit).

• Learning budget for courses, books, conferences, events, or certifications.

• Company laptop provided.

• Monitor budget up to 250 USD.

• Budget for keyboard/mouse/mic/headphones up to 150 USD.

• Premium access to ChatGPT, Hugging Face, Claude Code, and other necessary tools.