Senior Product Manager, Product Services – Integrations

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess and articulate customer-requested enhancements, fintech integrations, and sales obligations.

• Oversee the complete delivery process from requirements collection and solution formulation to development, testing, implementation, and launch.

• Sustain delivery progress across customers, vendors, and engineering partners.

• Organize and prioritize a portfolio of client commitments, sales gap obligations, and strategic product support projects.

• Detect and eliminate delivery obstacles related to vendor preparedness, environments, test data, technical specifications, dependencies, and implementation procedures.

• Act as the product lead for integrations involving APIs, SSO, eDocs, check images, RDC, authentication providers, and external fintech solutions.

• Convert business requirements into functional and technical specifications in collaboration with engineering teams.

• Collect requirements, confirm technical capabilities, address implementation challenges, and drive decision-making with financial institutions and vendors.

• Assist customer commitments across strategic product teams and digital banking functionalities.

• Relay project status, risks, dependencies, and recommendations to customers, sales teams, leadership, and cross-functional stakeholders.

• Keep abreast of the digital banking ecosystem, integration patterns, fintech partnerships, and best practices in implementation.

• Enhance Product Services processes, integration delivery methodologies, and implementation strategies.

⛳️ Requirements

• 5–8 years of experience in Product Management, Product Services, Professional Services, Solutions Consulting, Technical Account Management, Implementation Management, Business Analysis, or a related field in customer-facing software delivery.

• Proven experience in dynamic, customer-oriented delivery settings.

• Experience in leading customer-facing software projects in conjunction with engineering teams, third-party vendors, and enterprise clients.

• Proficient in managing intricate integrations, implementation commitments, feature enhancements, or software delivery projects from initial concept to production.

• Skilled in gathering and documenting business and technical requirements.

• Ability to manage competing priorities, dependencies, risks, and stakeholder relationships effectively.

• Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, or a related discipline; or equivalent professional experience.

• Solid understanding of APIs, authentication technologies, SSO, data exchange frameworks, and enterprise software integrations.

• Capability to engage with customer technical teams, fintech vendors, and engineers.

• Experience collaborating directly with customers, financial institutions, and third-party technology vendors.

• Competence in requirements elicitation, documentation, dependency identification, and solution formulation.

• Comprehensive understanding of digital banking products, fintech integrations, and third-party service providers.

• Effective communication and stakeholder management skills across customers, vendors, engineering, sales, and leadership.

• Strong inclination towards action, accountability, decision-making, escalation, and maintaining delivery momentum.

• Ability to navigate complex delivery challenges involving multiple teams, vendors, and dependencies.

• Utilizes qualitative and quantitative data to prioritize tasks, evaluate trade-offs, assess risks, and enhance delivery results.

• Candidates must be authorized to work in the US for full-time employment.

• An MBA or other relevant graduate degree is preferred but not mandatory.

• Preferred: experience with digital banking, fintech, financial services, enterprise SaaS, SSO providers, eDocs, check images, RDC, payment platforms, authentication providers, financial data exchange, SAML, OAuth, OpenID Connect, third-party vendors, vendor onboarding, certification, sandbox testing, implementation planning, production readiness, contractual commitments, and process enhancement.

🏝️ Benefits

• Remote-first work environment.

• Unlimited paid time off.

• 401(k) plan with employer matching.

• A diverse and inclusive workplace.

• A fun and engaging company culture.