Senior Product Manager, Payments

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Determine the most significant factors contributing to payment failures and spearhead solutions that enhance payment success and borrower results.

• Enhance comprehension of an individual borrower's repayment capability by thoughtfully utilizing third-party data sources.

• Develop a scalable Payments platform for various teams within Upstart.

• Balance immediate business effects with long-term investments in reusable platform components.

• Make decisions on where to iterate, manage technical debt, or create new solutions from the ground up.

• Collaborate with Engineering, Data Analytics, Machine Learning, Design, Compliance, and product leaders throughout Servicing.

• Establish priorities, success metrics, and a roadmap that links platform leverage to borrower and business results.

• Recognize opportunities that extend beyond the immediate requirements of stakeholders.

⛳️ Requirements

• Over 5 years of product management experience responsible for strategy, roadmap, metrics, and delivery for a technical, transactional, or customer-facing product.

• Background in payments, money movement, loan servicing, billing, or a similar financial product.

• Proficient in employing quantitative analysis to identify product issues, assess trade-offs, and inform product decisions.

• Experience collaborating with Engineering and cross-functional teams to deliver products, systems, or platform functionalities.

• History of building or scaling a platform utilized by internal product or engineering teams (preferred).

• Experience in leveraging existing systems to generate business impact (preferred).

• Background in consumer finance, fintech, or another regulated industry (preferred).

• Familiarity with working alongside Machine Learning (preferred).

• Ability to balance short-term customer or business outcomes with long-term platform investment (preferred).

• Knowledge of utilizing GenAI thoughtfully to enhance product development, decision-making, or customer experiences (preferred).

🏝️ Benefits

• Competitive compensation package, including base salary, bonus opportunities, and annual equity grants that vest quarterly.

• 401(k) or Group Retirement Savings Plan featuring a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada).

• Employee Stock Purchase Plan (ESPP) offering discounted stock purchase options for qualified employees (US only).

• Comprehensive health insurance covering medical, dental, vision, and wellness resources for the US, along with supplemental health coverage for Canada.

• Contributions to Health Savings Accounts from Upstart for eligible plans (US only).

• Life insurance and disability coverage.

• Paid time off, sick leave, and recognized company holidays.

• Paid family and parental leave.

• Family-oriented benefits that support fertility, parenthood, and caregiving.

• Employee Assistance Program (EAP) providing mental health support and resources focused on life challenges.

• Financial planning tools and concierge service (US only).

• Annual wellness allowance.

• Annual productivity allowance for necessary tools and resources.

• Team events, company-wide updates, and employee resource groups (ERGs).

• Catered lunches and fully stocked micro-kitchens available when working from the office.