Senior Product Manager – MetaDefender Kiosk Desktop

This is a fully remote position, open to applicants in Florida.

📋 Description

• Take ownership of the vision, strategy, roadmap, requirements, packaging, competitive landscape, and lifecycle of the MetaDefender Kiosk hardware series, starting with the Kiosk Desktop line.

• Lead the hardware platform in collaboration with engineering, manufacturing, and supply chain, focusing on industrial design, performance, interfaces, thermal management, component selection, BOM, cost efficiency, reliability, serviceability, and next-generation platforms.

• Manage certification and compliance deliverables, ensuring adherence to FCC, CE, UL, RoHS, REACH, TAA, and NDAA Section 889 standards.

• Monitor hardware failure rates, returns, problematic components, and gather customer feedback.

• Oversee pricing and licensing models, support tiers, refresh and trade-in strategies, margins, and legal agreements.

• Define product data and telemetry strategies for connected, isolated, and air-gapped deployments.

• Facilitate integration with My OPSWAT Central Management for enrollment, policy setting, updates, health monitoring, diagnostics, reporting, licensing, role-based access, and APIs.

• Lead the MetaDefender security experience, encompassing multiscanning, Deep CDR, AI-driven malware detection, sandboxing, DLP, vulnerability detection, media validation, and policy enforcement.

• Utilize AI and agentic tools to research, prototype, analyze product data and logs, and validate concepts.

• Aim to reduce clicks, training requirements, deployment time, and support requests across product workflows.

• Provide field and channel teams with positioning, competitive insights, demos, collateral, and readiness for launches.

• Conduct visits to customer sites across various industrial and operational environments to observe security-boundary workflows.

• Drive the resolution of recurring product issues to their root causes in collaboration with engineering, QA, manufacturing, and support teams.

• Manage business and market metrics, including revenue, pipeline, win rates, installed base, ASP, hardware costs, gross margins, and attach rates.

⛳️ Requirements

• A minimum of seven years in product management, with a proven track record of owning a technically complex product from strategy through delivery, adoption, and growth.

• Hands-on experience with products that integrate hardware and software, including considerations for cost, quality, and manufacturing readiness.

• Experience guiding hardware products through regulatory certification and supply chain provenance requirements, including FCC, CE, UL, RoHS, REACH, and TAA or NDAA Section 889 country-of-origin obligations.

• Sufficient technical knowledge to engage in discussions about hardware architecture, Windows and Linux environments, networking, APIs, security, system performance, logs, deployment, and enterprise management.

• Proven ability to work in an AI-native style using AI and agentic tools for research, prototyping, analysis, testing, documentation, and collaboration with engineering teams.

• Willingness to travel up to 25%, visiting customer, partner, and contract manufacturer sites.

• A commercial ownership mindset focusing on adoption, revenue, competitive win rates, quality, costs, margins, and customer satisfaction.

• Professional proficiency in English.

• Nice-to-have: experience in cybersecurity, critical infrastructure, OT, and industrial environments.

• Nice-to-have: familiarity with security appliances, removable media security, or edge computing.

• Nice-to-have: experience in hardware product development, manufacturing, supply chain, or failure analysis.

• Nice-to-have: knowledge of FIPS 140-3, Common Criteria, or IEC 62443.

• Nice-to-have: experience with centralized device or fleet management platforms.

• Nice-to-have: background in malware prevention, file security, or enterprise security software.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• A collaborative and innovative work environment.

• Flexible work arrangements to support work-life balance.