Senior Product Manager, Mail Admin, Buyer Experience

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Take ownership of the product roadmap for Mail’s administrative and team-management functionalities.

• Oversee visibility into usage, activity tracking, adoption reporting, and access audits.

• Lead the enterprise onboarding and migration processes.

• Provide champions with tools and evidence to advocate for Mail within the organization.

• Define and enhance the enterprise buyer journey through evaluation, pilot, deployment, expansion, and renewal phases.

• Collaborate with Sales and Customer Success to create a prioritized overview of enterprise needs.

• Differentiate sustainable product patterns from unique customer requests.

• Articulate product tradeoffs in a clear and persuasive manner.

• Work alongside platform, security, and compliance teams for integration of identity, provisioning, and governance.

• Evaluate activation rates, early-week retention, feature adoption, and admin value surfaces.

• Develop the ideal customer profile and outline the journey to Product Market Fit.

• Engage with economic buyers, IT administrators, internal champions, Sales, and Customer Success teams.

⛳️ Requirements

• Minimum of 4 years of experience in product management.

• Background in admin, account management, onboarding, or usage-analytics products within a B2B SaaS context.

• Direct engagement with enterprise buyers and administrators.

• Proven experience in facilitating deals or deployments through product initiatives.

• Familiarity with SSO, SCIM, RBAC, audit logging, and provisioning processes.

• Experience collaborating with security and compliance teams.

• Knowledge of both self-serve and enterprise operational strategies.

• Insight into product-led funnels within large organizations.

• Experience designing solutions for IT administrators, end users, and finance or procurement stakeholders.

• Demonstrated success in creating simple experiences within complex systems.

• Capability to work independently with minimal supervision.

• Proficiency in managing tasks and priorities across various projects.

• Strong analytical skills to execute work efficiently.

• Ability to collaborate effectively with cross-functional teams.

• Capacity to thrive in fast-paced, results-oriented environments.

🏝️ Benefits

• Comprehensive health care, including medical, dental, vision, mental health, and fertility assistance.

• Options for disability and life insurance.

• 401(k) and RRSP matching programs.

• Paid parental leave.

• 20 days of paid time off annually.

• 12 paid holidays each year.

• Two floating holidays each year.

• Flexible sick leave policy.

• Stipends available for caregiving, pet care, wellness, home office setup, and more.

• Annual budget and opportunities for professional development.

• Remote-flexible working arrangements.

• Hybrid work setup options in San Francisco, New York City, or Seattle.