Senior Product Manager, HELOC Decisioning

This is a fully remote position, open to applicants in United States, +1 more state.

📋 Description

• Take ownership of the strategy and roadmap aimed at enhancing the decision-making and verification process.

• Convert the needs of risk, capital, compliance, and the borrower experience into priorities, requirements, and implementation plans.

• Work alongside Capital, Compliance, Risk, and ML teams to broaden underwriting guidelines.

• Oversee the delivery of expanded borrower segments.

• Define and refine the backend logic for underwriting and decision-making processes.

• Maintain a balance between decision-making accuracy, borrower friction, data utilization, and risk uncertainty.

• Enhance automation and facilitate instant approvals in the HELOC underwriting process.

• Utilize new data sources and machine learning, including LLMs, to minimize manual tasks while boosting speed and quality.

• Improve conversion rates, operational efficiency, and portfolio quality for Upstart’s HELOC division.

⛳️ Requirements

• A minimum of 5 years of product management experience within fast-paced, customer-focused teams.

• Proven ability to drive business results through quantitative metrics and qualitative insights.

• A pragmatic approach to data with the ability to make decisions using imperfect information.

• Well-developed risk judgment capabilities.

• Strong sense of product and experience in creating and executing multi-quarter roadmaps.

• Exceptional analytical problem-solving skills.

• Clear, concise, and convincing communication abilities.

• A mindset geared towards ownership and growth.

• Excellent communication and collaboration skills for effective cross-functional partnerships.

• Preferred: experience in designing intricate backend systems that yield direct business outcomes.

• Preferred: experience working closely with Machine Learning teams.

• Ability to operate in East/West Coast time zones.

• Must be able to work remotely from the United States or Canada; Upstart is currently unable to hire in Quebec.

🏝️ Benefits

• Competitive compensation package, including base salary, bonus opportunities, and annual equity grants that vest quarterly.

• Retirement benefits featuring a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually.

• Employee Stock Purchase Plan (ESPP) offering discounted stock purchase options for eligible employees (US only).

• Comprehensive health insurance covering medical, dental, vision, and wellness resources for US employees, along with supplemental health coverage for Canada.

• Contributions to Health Savings Accounts from Upstart for eligible plans (US only).

• Life insurance and disability coverage included.

• Paid time off, sick leave, and company holidays.

• Paid family and parental leave.

• Family-oriented benefits for fertility, parenthood, and caregiving support.

• Employee Assistance Program (EAP) providing mental health support and life-centered resources.

• Financial wellness resources, including financial planning tools and concierge services (US only).

• Annual wellness allowance provided.

• Annual productivity allowance for relevant tools and resources.

• Team events, all-company updates, and employee resource groups (ERGs).

• Onsite perks including catered lunches and fully stocked micro-kitchens.

• Flexible arrangements for working from home or the office.

• Regular team onsite events.