Senior Product Manager, CRM – Engage

This is a fully remote position, open to applicants in California, +7 more states.

📋 Description

• Take ownership of the product strategy and roadmap for Givebutter’s donor management, marketing, and reporting tools under Givebutter Plus.

• Balance both short-term and long-term investments to enhance customer satisfaction and achieve business objectives.

• Collaborate with the Growth and Revenue teams to drive the adoption, retention, and monetization of Givebutter Plus.

• Lead the discovery process through customer research and the synthesis of qualitative and quantitative insights.

• Clearly define problems for Design and Engineering teams.

• Articulate and communicate the rationale behind initiatives, linking them to the broader company strategy.

• Set clear success metrics for the team.

• Work in partnership with Product Design and Engineering to develop cohesive solutions.

• Advocate for thoughtful UX decisions, ensuring that experiences are delivered consistently from start to finish.

• Utilize data to inform decision-making, tackle ambiguity with clear hypotheses, and cultivate data-driven decision-making habits.

• Align cross-functional stakeholders, manage trade-offs, and advance multiple initiatives while upholding quality standards.

• Report directly to the VP of Product & Growth.

⛳️ Requirements

• 7+ years of experience in product management, particularly focused on high-scale B2B SaaS or consumer software products.

• Familiarity with marketing technology tools is highly advantageous.

• Capability to manage a product area comprehensively, including strategy formulation, roadmap execution, and driving both business and customer results.

• Strong analytical abilities.

• Proficient in SQL and product analytics tools like PostHog, Mixpanel, Amplitude, or Hex.

• Exceptional written and verbal communication skills.

• Ability to distill complex topics and convey the “why” effectively to individual contributors and executives.

• Proven track record of fostering effective working relationships with Design, Engineering, Marketing, Sales, Data, and Finance teams.

• Proficient in integrating AI tools like Claude into workflows without compromising quality.

• Experience in establishing repeatable product discovery practices across a team or pod.

• Background in conducting A/B tests and analyzing results.

• Familiarity with nonprofit technology or the broader social good sector is an added advantage.

🏝️ Benefits

• Work remotely from one of 10 hubs: Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville.

• 100% coverage of Medical, Dental, and Vision insurance for employees.

• HSA and FSA accounts available.

• 50% coverage of Medical, Dental, and Vision premiums for eligible dependents.

• Access to a TalkSpace membership.

• 3% match on 401k contributions.

• Flexible PTO policy with no limit on vacation days.

• Company-recognized holidays.

• One-week closure for Wellness Week during the summer.

• 12 weeks of paid parental leave available for all parents.

• Leave planning management provided through Aidora.

• Company-paid UrbanSitter membership and care credits for childcare, senior care, pet care, and household support.

• Home office stipend, including provisions for laptops, monitors, and modern technology.

• Monthly coworking stipend.

• Charitable contributions of up to $50/month to any verified nonprofit on Givebutter.

• Opportunities for learning and development reimbursement.

• Engage in mission-driven work that supports the charitable sector.