Senior Product Manager, Client Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the comprehensive provider experience for communication, scheduling, and client intake.

• Spearhead the 0→1 strategy and implementation for an AI-driven front desk that streamlines client coordination.

• Engage in problem discovery, design solutions, and deliver enhancements across calendar management, scheduling, availability, messaging, client lists, and profiles.

• Identify opportunities for automation while determining when human intervention is necessary.

• Develop the product strategy and roadmap.

• Convert provider and patient requirements into prioritized, high-quality execution.

• Set and track success metrics focused on provider retention, engagement, and patient accessibility.

• Continuously improve and elevate the quality standards for the product area.

• Collaborate closely with engineering, design, data, and clinical teams to deliver reliable and intuitive user experiences.

⛳️ Requirements

• Over 5 years of product management experience in developing and launching high-quality, user-centered products with intricate workflows.

• Comprehensive product experience from discovery and strategy to execution and iteration.

• Proven ability to excel in ambiguous and fast-paced environments.

• Strong product judgment combined with a keen sensitivity to user experience.

• Exceptional attention to detail, edge cases, and user trust in experiences.

• Capability to leverage qualitative and quantitative insights for decision-making.

• Strong capacity for cross-functional collaboration and ability to foster alignment and drive momentum without formal authority.

• Preferred: experience in launching LLM/agentic product features or involvement with messaging, scheduling, or calendar interfaces.

• Must be authorized to work in the United States for any employer.

• Must confirm visa sponsorship requirements.

🏝️ Benefits

• Equity compensation.

• Medical, Dental, and Vision coverage.

• HSA / FSA options.

• 401K plan.

• Work-from-Home Stipend.

• Therapy Reimbursement.

• 16-week parental leave for eligible employees.

• Annual reimbursement and membership for Carrot Fertility.

• 13 paid holidays each year.

• Holiday Break during the week between December 25th and December 31st.

• Flexible Paid Time Off (PTO).

• Employee Assistance Program (EAP).

• Opportunities for training and professional development.

• Comprehensive health and wellness benefits.

• Retirement savings plans.

• Meaningful ownership opportunities through equity.