Senior Product Manager – BillingCenter

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of a specific area of BillingCenter from customer discovery all the way through to launch and user adoption.

• Facilitate the discovery-to-delivery process by engaging with carriers, documenting issues, writing specifications, and collaborating with engineering and design teams.

• Provide insights and a well-defined perspective to shape the Billing roadmap and prioritize initiatives.

• Establish relationships with billing operations, finance, and IT leaders at carrier clients.

• Work closely with engineers and architects on defining project scopes, sequencing tasks, making trade-offs, developing data models, and making decisions regarding cloud delivery.

• Collaborate with product managers across PolicyCenter, ClaimCenter, the Guidewire Cloud Platform, and payment/integration processes.

• Set success metrics including adoption rates, cycle times, straight-through processing, and customer satisfaction levels.

• Leverage metrics to inform future product investments and prioritization.

⛳️ Requirements

• 5–8 years of experience in product management.

• Proven experience with enterprise B2B SaaS products catering to large clientele.

• Direct experience in Property and Casualty (P&C) insurance, particularly in areas such as billing, payments, premium accounting, agency billing/direct billing, commissions, or disbursements.

• Hands-on experience in billing, payments, or fintech, covering invoicing platforms, payment processing, collections, reconciliation, or treasury systems.

• A history of delivering significant features from initial problem discovery through to adoption.

• Technical proficiency, including the ability to read API contracts, analyze data models, and engage in substantial design discussions with senior engineers.

• Excellent written and verbal communication skills.

• Capacity to translate customer language into product specifications and engineering details.

• Familiarity with Guidewire InsuranceSuite, Duck Creek, Majesco, or similar core insurance platforms is preferred.

• Experience with AI/ML or agentic features in production products is a plus.

• Background in cloud/SaaS migration and managing large bases of on-premises customers is desirable.

• Experience working with carrier finance, treasury, or accounting stakeholders is advantageous.

• Previous roles as an engineer, solutions architect, business analyst, or implementation consultant on core insurance systems are a plus.

• Must successfully pass criminal history and other relevant background checks.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

• Company-sponsored retirement plan

• Eligibility for annual company bonus plan for certain roles

• Eligibility for commissions for specific roles

• Eligibility for long-term incentive awards for particular roles

• Disability accommodations provided throughout the hiring process

• Appeals process available for denied accommodations or non-selection decisions