Senior Product Manager – Billing Core

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take ownership of the product vision for gaiia's Billing & Revenue Management module.

• Collaboratively establish the product strategy alongside the squad, stakeholders, and leadership.

• Identify, research, and prioritize tasks utilizing customer feedback, operational data, and business objectives.

• Leverage data analysis, customer interviews, and competitive research to build expertise in telecom billing and revenue management.

• Manage and maintain the product backlog effectively.

• Create and uphold a billing product roadmap that aligns with the company's growth objectives and customer requirements.

• Drive the execution of product strategy to fulfill customer needs and enhance operational efficiency.

• Work in tandem with Customer Success, Sales, and Implementation teams to translate billing challenges into product enhancements.

• Comprehend the implications of billing architecture and communicate trade-offs effectively.

• Develop robust solutions for billing edge cases, payment workflows, and tax compliance.

• Minimize manual effort, reduce billing errors, and expedite customer time-to-value.

• Collaborate with a squad that includes a Team Lead, Full-Stack Developers, Product Designer, and QA Specialist.

• Engage with Product Managers, Product Designers, Customer Success, Sales, and Implementation teams.

⛳️ Requirements

• Proven experience with medium to large web application SaaS (B2B or B2C).

• A background in accounting or finance is essential.

• Strong proficiency in human-centered design principles.

• Excellent communication skills in English; proficiency in French is a plus.

• At least 5+ years of experience in a Product Management role.

• Familiarity with B2B software, particularly in billing, payments, accounting, FinTech, or revenue management.

• Competence in using qualitative and quantitative data to shape strategic vision.

• Effective communication skills across design, product, engineering, sales, and customer success teams.

• Understanding of flexible agile team processes.

• Ability to reason about rating, charging, invoicing, proration, credits, and adjustments.

• Hands-on experience in accounting, finance, or financial operations.

• Knowledge of general ledger, double-entry bookkeeping, accounts receivable, revenue recognition (ASC 606 / IFRS 15), and month-end close procedures.

• Capability to translate reconciliation, audit, and reporting needs into product requirements.

• Experience in defining and validating financial and regulatory reports.

• Comfort with working directly with data using SQL or similar tools.

• Demonstrated experience utilizing AI tools such as Claude, ChatGPT, Copilot, or Cursor.

• Ability to create and refine AI-powered workflows.

• Comfortable using AI coding assistants.

• CPA, CA, CMA, CGA, or ACCA designation is preferred.

• Familiarity with billing systems, payment gateways, and tax engines is advantageous.

• A commitment to understanding telecom-specific billing patterns is a plus.

🏝️ Benefits

• Flexible 25-days of vacation.

• Stock Options Plan.

• Group Insurance.

• Telemedicine services.

• Life Spending Account.

• RRSP & DPSP options.

• Flexible working hours and all-remote work opportunities.

• Accessible technologies and disability accommodations during the application process.