Supervisor, Insurance/Billing/Collection

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage daily operations by providing support to staff regarding insurance matters.

• Supervise, guide, and oversee the processes of posting, collections, and reimbursement functions.

• Provide counsel to patients and their families on options for financial assistance.

• Communicate policies effectively and educate staff on billing-related issues.

• Advise patients on matters related to finances and account management.

• Offer guidance to department managers concerning collection issues.

• Address missing charge ticket lists and generate replacement tickets when necessary.

• Collaborate with the pharmacy on appropriate drug pricing.

• Track and update monthly departmental collection totals.

• Inform relevant areas about diagnoses, pricing, and charges for special batches.

• Engage in the selection, training, supervision, and evaluation of employees.

• Notify employees about departmental changes.

• Provide coverage during staff absences due to illness or vacations.

• Act as a backup for the HMO/PPO Representative.

• Assist the IBC team with various special projects.

⛳️ Requirements

• An Associate degree or a combination of education and experience may fulfill minimum educational requirements.

• A minimum of 5 years of relevant experience is required.

• No specific certification or professional license is mandatory.

• A driver's license is not a requirement for this position.

• Capability to perform duties in alignment with WashU’s core mission and guiding principles.

• Preferred skills include Accounting, Communication, Customer Service, Finance, Health Insurance, Organizational skills, Problem Solving, and Supervisory Management.

• Successful completion of mandatory pre-employment screenings, including criminal background checks, drug screenings, employment and education/licensure verifications, physical examinations, vaccinations, and/or governmental registry checks is necessary.

🏝️ Benefits

• Up to 22 days of vacation.

• 10 recognized holidays.

• Sick time availability.

• Competitive health insurance packages featuring priority appointments and lower copays/coinsurance.

• Complimentary Metro transit U-Pass for eligible employees.

• Defined contribution 403(b) Retirement Savings Plan with university contributions beginning at 7%.

• Participation in wellness challenges.

• Annual health screenings provided.

• Access to mental health resources.

• Opportunities for mindfulness programs and courses.

• Employee Assistance Program (EAP) available.

• Financial resources offered.

• Access to dietitians.

• Four weeks of caregiver leave to bond with a new child.

• Family care resources available for childcare needs.

• Resources for adult care.

• Tuition coverage for the employee and family, including up to 100% of dependent undergraduate-level college tuition at WashU and 40% at other institutions after seven years.