Billing & Collections Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately review and invoice all approved sales orders in NetSuite, adhering to deadlines.

• Promptly and accurately apply incoming payments from clients.

• Investigate and resolve billing disputes, short payments, and unapplied cash with relevant internal teams as necessary.

• Reach out to customers via phone and email to collect overdue balances and obtain payment commitments.

• Manage past-due accounts until resolution or escalation, regularly reviewing AR aging to prioritize by balance, age, and risk factors.

• Record collection activities and customer interactions in the AR ticketing system.

• Alert the Billing & Collections Manager about high-risk accounts approaching suspension, providing a summary and recommendations.

• Assist with month-end closing by reconciling AR aging with the trial balance.

• Identify the correct billing contacts when invoices do not reach customers, collaborating with Sales and Customer Success teams.

• Execute ad hoc tasks and projects as assigned by the Billing & Collections Manager and/or Global Controller.

• Collaborate with Customer Success, Sales, and Support to maintain positive customer relationships while ensuring payment collection.

⛳️ Requirements

• Minimum of 3 years' experience in accounts receivable, collections, or billing, particularly in SaaS or subscription billing environments.

• Familiarity with ERP systems such as NetSuite, Sage Intacct, or Great Plains.

• Proven ability to identify and resolve the root causes of recurring billing or collections issues.

• Exceptional written and verbal communication skills, with the confidence to engage in firm yet professional discussions regarding overdue balances.

• Strong attention to detail and numerical accuracy.

• Intermediate Excel proficiency, including skills in lookups and pivot tables.

• Capacity to manage a high volume of accounts, often in the hundreds per month, while adapting to shifting priorities.

• High school diploma or equivalent qualification.

• Preferred: Experience using NetSuite.

• Preferred: Familiarity with Salesforce.

• Preferred: Experience with collections automation or payment portal tools.

🏝️ Benefits

• Competitive salary and benefits package.

• Tuition reimbursement opportunities.

• Lifestyle reimbursement options.

• Unique mindfulness initiatives.

• Tailored fitness initiatives.

• Flexible paid time off (PTO) policy.

• Opportunities for professional and personal development.

• Internal mobility and career growth potential.

• Autonomy and responsibility within the role.

• Employee recognition program.

• Workplace accommodations provided throughout the interview and employment process.