Senior Product Manager, Billing

This is a fully remote position, open to applicants in New York.

📋 Description

• Establish the long-term strategy for how Konnect manages pricing, metering, entitlements, and invoicing.

• Determine the balance between shared platform capabilities and feature-specific functionalities, along with the delivery sequence.

• Create a cohesive entitlements model that is consistently represented in contracts, product enforcement, provisioning, and billing.

• Convert pricing and packaging choices into production processes, which include plan configuration, metering updates, contract modifications, customer migrations, and revenue safeguarding.

• Manage event pipelines, aggregation layers, and reporting systems related to usage and charges.

• Guarantee accuracy, auditability, and reconciliation at a financial-grade metering level.

• Oversee self-service plan discovery, checkout, payment integration, subscription lifecycle management, retries, dunning processes, and billing administration.

• Link enterprise sales and channel operations to billing via CPQ-to-entitlement synchronization, custom contracts, invoice billing, and cloud marketplace billing.

• Streamline provisioning and fulfillment workflows through automation.

• Transition from the existing metering and billing system to a target stack that accommodates new pricing and packaging.

• Establish domain health metrics including net revenue retention, billing-driven churn, invoice dispute rates, collections aging, and billing support ticket load.

• Collaborate with teams in Product Growth, Pricing & Packaging, Finance, GTM, Sales, and Engineering.

• Report to the Senior Director of Product (Platform).

⛳️ Requirements

• A minimum of 6 years of product management experience in the SaaS industry.

• At least 2 years of direct experience in billing, monetization, or pricing.

• Capability to co-design billing stack architecture in collaboration with an engineering partner.

• Proven experience in carrying pricing or packaging modifications from proposal to production.

• Familiarity with financial modeling, plan configuration, grandfathering logic, migrations, sales enablement, and customer communication.

• Experience in building or scaling consumption-based monetization strategies.

• Proficiency in SQL, Snowflake, Hex, or similar tools.

• Direct experience with Stripe or metered billing platforms like Metronome, Orb, or OpenMeter.

• Experience in designing billing interfaces such as plan pages, checkouts, invoices, and usage dashboards.

• Background with API, infrastructure, or developer-platform products.

• Ability to independently define and execute a comprehensive vision for billing, fulfillment, and provisioning.

• Experience leading a full pricing transformation or developing a billing system from the ground up is a plus.

• Familiarity with AWS, GCP, Azure cloud marketplace integrations, or Salesforce CPQ-to-billing integrations is an advantage.

• Experience utilizing LLMs and coding agents in product management is a bonus.

🏝️ Benefits

• Equity

• Bonus

• Health insurance

• Dental insurance

• Vision insurance

• Paid holidays

• PTO

• Opportunities for professional development

• Access to professional development tools