Enrollment and Billing Representative

This is a fully remote position, open to applicants in Alabama, +47 more locations.

📋 Description

• Carry out enrollment and billing tasks for members, clients, and the membership, enrollment & billing department.

• Confirm enrollment status and update records as necessary.

• Address inquiries and concerns related to enrollment.

• Resolve issues regarding membership and billing.

• Access and modify enrollment and billing databases.

• Interact with both internal and external contacts to rectify discrepancies and provide accurate responses to inquiries received via written, telephone, or online channels.

• Process and maintain membership information.

• Manage various production-oriented tasks and responsibilities simultaneously.

• Execute billing, accounts receivable, and reconciliation functions.

• Create and distribute materials and communications related to membership/billing.

• Achieve service levels, metrics, and/or performance guarantees.

• Conduct research to resolve issues effectively.

• Undertake additional duties as assigned.

⛳️ Requirements

• Must be a US Citizen.

• High school diploma or GED required.

• A minimum of 3 years of related, progressive experience.

• Proficient in using Microsoft Office Applications.

• Experience in Billing/Enrollment and/or Customer Service is essential.

• Strong financial aptitude is necessary.

• Excellent customer service and phone skills.

• Keen attention to detail.

• Strong organizational abilities.

• Proficient in 10-key data entry with a focus on both quality and speed.

• Basic accounting knowledge and the capability to reconcile enrollment and/or payment information.

• Demonstrated ability to analyze and resolve issues effectively.

• Knowledge of customer service principles and processes, including needs assessment and meeting standards.

• Ability to manage multiple tasks simultaneously and respond to customer inquiries promptly and professionally.

• Ability to follow directions and navigate through various systems concurrently.

• Capacity to maintain composure in high-pressure and fast-paced environments.

• An Associate's Degree in Business or a related field OR a Bachelor's Degree in Business or a related field is preferred.

• Prior experience in finance, healthcare, or Enrollment and Billing is preferred.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and advancement.

• Supportive work environment.