Senior Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of platform user experiences, operational workflows, and systems that align school district demand with clinical supply.

• Create comprehensive service blueprints that encompass district, clinician, operational, technical, and third-party data interactions.

• Identify structural failure points, hidden dependencies, bottlenecks, and avoidable operational handoffs.

• Engage in discovery processes with internal operators to transition manual practices into scalable, instrumented product features.

• Define Jobs-to-be-Done and enhance intuitive end-to-end user experience for non-technical internal users.

• Design Human-in-the-Loop systems that integrate algorithmic automation with human decision support.

• Assess Build vs. Buy options and spearhead the integration of disparate backend systems.

• Manage product definition and delivery for clinician-to-referral matching, caseload allocation, schedule optimization, and capacity management.

• Identify AI-enabled opportunities utilizing generative AI, document parsing, and agentic workflows while ensuring compliance with data governance, FERPA, and clinical standards.

• Collaborate with Operations and Enablement on workflow adoption, telemetry, feedback loops, utilization, and user sentiment.

• Achieve product outcomes that enhance fulfillment metrics.

• Lead an agile engineering pod while working alongside operations, clinical, marketing, and support stakeholders.

• Strategically partner with the VP of Enterprise Operations & Transformation, Engineering Manager, and Design Lead.

⛳️ Requirements

• Minimum of 8 years of product management experience.

• Proven experience managing complex systems, two-sided marketplaces, logistics/fulfillment engines, or enterprise workflow transformation at the Senior PM level.

• Ability to interview non-technical operators to identify root causes, data gaps, and hidden operational challenges.

• Strong UX design skills focused on creating workflows for internal, non-technical users.

• Experience leading significant cross-functional initiatives and delivering complex, multi-stakeholder releases.

• Proficiency in business metrics such as margin, capacity utilization, and fill rate.

• Expertise in service design and detailed service blueprinting.

• Capability to navigate Build vs. Buy decisions effectively.

• Experience in integrating products with third-party enterprise systems and internal data pipelines.

• Familiarity with Jobs-to-be-Done frameworks for internal tools.

• Skills in designing Human-in-the-Loop systems, exception queues, triage dashboards, and task management tools.

• Demonstrated success in collaborating on the rollout of internal tools or workflow improvements, including training, migration planning, and adoption tracking.

• Understanding of operational efficiency KPIs such as throughput velocity, capacity utilization, and fill rates.

• Proficiency with AI prototyping tools; capable of defining AI strategy and responsible-use standards with a build-first approach.

• Bachelor’s degree or equivalent practical experience.

• An MBA is a plus.

• Must have authorization to work in the United States without visa sponsorship, now or in the future.

🏝️ Benefits

• Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, in addition to dental and vision coverage.

• 11 observed holidays.

• Discretionary paid time off for salaried team members.

• 401K savings plan with a discretionary company match.

• $500 home office stipend.

• Company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits.

• Wellness programs including Headspace, Peloton, and One Medical.

• Paid parental and caregiving leave.

• Opportunities for professional development and eligibility to apply for the scholarship program.

• A collaborative, inclusive, and enjoyable culture recognized as Great Place to Work certified.

• Employee Resource Groups.

• Volunteer time off and donation matching.

• A meaningful opportunity to join a mission-driven team dedicated to helping students access special education services.