Senior Product Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Take charge of the administrative experience roadmap for the Engagement Hub, overseeing everything from discovery to delivery while balancing client commitments, strategic initiatives, and engineering capabilities.

• Detect and address ongoing challenges faced by platform administrators by quantifying time-intensive workflows and implementing measurable enhancements.

• Develop agents to automate and streamline administrative processes.

• Manage the entire client-request intake process, including triage, prioritization, setting expectations, and ensuring timely resolutions.

• Collaborate with Customer Success and Support teams to transform recurring requests and escalations into product development decisions.

• Assist in go-to-market readiness by providing positioning, release communications, and facilitating client onboarding.

• Work closely with the VP of Product on annual and quarterly planning, roadmap strategies, and resource allocation.

⛳️ Requirements

• A minimum of 5 years of experience in product management.

• At least 2 years of experience managing a complex B2B SaaS product.

• Proven track record in managing admin, back-office, or operator-facing tools.

• Experience in assessing improvements to users' daily tasks.

• Background in executing structured intake and prioritization for client-generated requests.

• Direct experience collaborating with Customer Success, Support, and Sales teams.

• Ability to oversee a strategic roadmap while managing a high-volume triage queue.

• Capacity to navigate ambiguity and translate complex problem areas into clear requirements.

• Practical experience in shipping, prototyping, or rigorously evaluating LLM-powered features.

• Strong skills in cross-functional collaboration and influencing others without direct authority.

• Comfort in a distributed, asynchronous work environment.

• Familiarity with Jira, Confluence, Mixpanel, or other similar product operations tools.

• A mindset characterized by curiosity, diligence, and a focus on outcomes over outputs.

• Nice to have: experience in higher education, alumni relations, mentorship, or community/networking platforms.

• Nice to have: experience in human-in-the-loop or approval-gated automation.

• Nice to have: experience in growth-stage edtech or vertical SaaS companies.

🏝️ Benefits

• Work that is driven by a mission and has a tangible impact on student and alumni outcomes.

• Join a small, senior team where your contributions significantly shape the product.

• Enjoy a fully remote work environment with a collaborative, low-ego culture.

• Competitive salary.

• Equity opportunities.

• Comprehensive benefits.