Senior Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and propel product strategy for insurance capture, real-time and batch eligibility verification, benefits details, and coverage discovery.

• Enhance accuracy, speed, and completeness of eligibility responses.

• Determine how inconsistent payer data is transformed into reliable benefit information.

• Outline client engagement with eligibility via APIs, configurations, and reporting.

• Convey roadmap priorities, trade-offs, and timelines to internal stakeholders and external partners.

• Serve as a trusted product advisor to senior leadership across Product, Services, Engineering, and Design.

• Draft clear, actionable product requirements and success metrics.

• Ensure accountability for product performance regarding eligibility accuracy, eligibility issues at the time of service, eligibility-driven denial rates, manual verification interactions, and payer coverage and uptime.

⛳️ Requirements

• Over 5 years of product management experience, including substantial interaction with customers or clients.

• A minimum of 3 years in healthcare revenue cycle, payer operations, or health insurance technology.

• Practical knowledge of eligibility and benefits workflows, including 270/271 exchanges.

• Proficient understanding of insurance capture, claims submission, denials, patient billing, and downstream revenue cycle impacts.

• Proven experience in building, communicating, and managing product roadmaps.

• Strong technical proficiency with APIs, data models, integration trade-offs, and payer documentation.

• Comfortable working with transactional data, troubleshooting discrepancies, and validating hypotheses.

• Excellent communication skills for liaising with internal teams and external stakeholders.

• Familiarity with virtual care, care delivery platforms, or healthcare operations.

• Direct experience with clearinghouses or EDI transaction sets (270/271, 276/277, 837, 835), or coverage discovery products.

• Understanding of Medicare, Medicaid, commercial billing differences, and multi-state operations.

• Experience with Healthie or similar EMR platforms.

• Experience in applying AI or automation to verification workflows.

• Background in a B2B2C or white-label setting.

• Proficiency in SQL.

🏝️ Benefits

• A company culture focused on autonomy, competence, and belonging.

• A relatively flat organizational structure.

• Encouragement to share ideas and implement them effectively.

• Empowerment and support to perform at your best.