Senior Product Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish the roadmap and vision for GoTo’s identity platform, access rights, and SKU provisioning.

• Enhance sign-in experiences and minimize identity verification challenges for the support team.

• Oversee the roadmap for OAuth and MFA implementations.

• Direct user provisioning, account settings, and access control for both end customers and internal teams.

• Specify how employees, partners, and agents are provisioned, configured, and deprovisioned/revoked.

• Convert partners’ business models into technical specifications for access rights and account structures.

• Collaborate with software engineering, revenue operations (RevOps), and partner operations to realize these models.

• Define the authentication, authorization, and governance processes for AI agents acting on behalf of users.

• Identify and address root causes of identity logic or access rights issues.

• Develop documentation and knowledge-transfer practices to ensure platform resiliency.

⛳️ Requirements

• At least 3 years of product management experience with direct responsibility for a platform related to identity, authentication/authorization, access rights, or access management.

• Strong understanding of essential authentication concepts (MFA, OAuth/OIDC, SSO).

• Practical experience in making build vs. buy decisions for identity or authentication solutions.

• Experience in launching features for billing or commerce software-as-a-service (SaaS).

• Proficient in managing the relationship between SKUs (stock keeping units) and access rights.

• Familiarity with subscription or partner-mediated billing models.

• Demonstrated ability to manage four to six concurrent workstreams or more.

• Exceptional cross-functional stakeholder management skills, including collaboration with software engineering, revenue operations (RevOps), legal and security, and external partners.

• French language proficiency is required for roles based permanently in Quebec.

• English proficiency is necessary for communication with colleagues, customers, and partners primarily located outside Quebec.

• For R&D positions, the ability to comprehend technical and scientific documentation mainly in English is essential.

🏝️ Benefits

• Comprehensive health benefits, life and disability insurance, and fertility and family-building support programs.

• Generous paid time off and vacation, along with volunteer days, quarterly personal wellness days, and meeting-free days.

• Tuition and book reimbursement programs.

• Thrive Global wellness program.

• Confidential Employee Assistance Program (EAP).

• One-on-one wellbeing coaching.

• Employee resource groups (ERGs).

• GoTo Gives Back program.

• Charitable donation matching program.

• Registered Retirement Savings Plan (RRSP).

• Gym reimbursement programs.

• Access to telemedicine services.

• GoTo performance bonus program.

• Monthly remote-work stipend to cover home office expenses.

• French language training available for permanent Quebec-based employees who are not proficient in French.

• Flexibility, resources, and support to excel at work, at home, and everywhere in between.