Senior Product Manager

This is a fully remote position, open to applicants in Arizona, +33 more states.

📋 Description

• Take ownership of the comprehensive strategy for product adoption across ActBlue's platform, which includes prioritizing roadmaps for discovery, onboarding, and user success.

• Oversee multiple concurrent adoption and onboarding initiatives across various teams, planning several quarters in advance.

• Define product requirements, roadmaps, and release strategies that enhance platform usage.

• Integrate qualitative and quantitative research, such as user interviews, support tickets, usage statistics, and market analysis, into product decision-making.

• Provide requirements, release plans, and long-term roadmaps that align with ActBlue's product and organizational strategy.

• Facilitate discussions regarding organization-wide priorities, trade-offs, and dependencies.

• Assess both short- and long-term effects of adoption and onboarding choices on users, ActBlue, and the fundraising ecosystem.

• Develop documentation for intricate cross-team projects, including strategy briefs, requirements, and rollout plans.

• Customize adoption metrics, onboarding insights, and growth strategy communications for engineering, design, support, leadership, and other stakeholders.

• Define problems, ROI, constraints, and solutions to enhance campaign and nonprofit success.

• Cultivate relationships with engineering, design, support, data, and marketing teams to promote product adoption.

• Conduct research on adoption and onboarding performance using data, competitive analysis, and user studies.

⛳️ Requirements

• 5–7 years of proven product management experience with a history of driving user adoption or growth.

• Background in collaborating with cross-functional teams to enhance adoption, activation, or growth for intricate web applications.

• Capability to formulate long-term strategies while managing and prioritizing execution details.

• Experience with experimentation methods, including A/B testing, pilot programs, and phased rollouts.

• Proficiency in customizing communication for both technical and non-technical audiences.

• Experience in an agile product delivery environment where product, design, and engineering work closely together.

• Strong communication abilities and a team-oriented, remote-friendly approach to collaboration.

• Skill in navigating difficult conversations and achieving favorable outcomes for all involved parties.

• Attention to detail concerning customer experience design and usability.

• Empathy for user needs.

• Experience in making product decisions driven by data analysis and user research.

• Proficiency in SQL, Looker, or other data-visualization tools is an advantage.

• Commitment to fostering inclusivity and belonging among colleagues.

• Interest in progressive political issues.

• Availability during regular business hours, Monday through Friday.

• Familiarity with virtual communication platforms such as Zoom and Slack.

• Must agree to a background check at the time of offer.

• ActBlue is currently unable to sponsor work visas.

🏝️ Benefits

• Flexible work hours and an unlimited time-off policy.

• Comprehensive health, dental, and vision insurance for employees and their families, fully paid and inclusive of trans-related care.

• Complete reimbursement for out-of-pocket health expenses.

• Fully covered short- and long-term disability insurance.

• Fully paid basic life and AD&D insurance.

• Optional supplemental life insurance.

• Flexible spending account options for dependent and health care expenses.

• Employee Assistance Program (EAP) benefits available for staff.

• Automatic 2% employer contribution to 401K, with an additional match of up to 6% on employee contributions.

• A minimum of three months of paid medical, family, and parental leave (applicable to all new parents, including adoptions).

• Benefits for commuting or home office setups.

• $1,000 allowance for home-office setup for all new full-time remote employees.

• Quarterly deliveries of snacks.

• Digital subscriptions to the Boston Globe and New York Times.