Senior Product Manager, AI-Native Products

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the product strategy and roadmap for an agentic security solution.

• Establish priorities and guide products from inception to launch.

• Facilitate discovery sessions with customers, design partners, and MSP partners.

• Transform customer insights and usage data into actionable roadmap decisions.

• Lead the end-to-end delivery process in collaboration with engineering, design, and go-to-market teams.

• Make informed product trade-offs, manage scope, and ensure timely delivery to customers.

• Set and accomplish targets for activation, usage, and retention.

• Execute experimentation programs to enhance adoption and engagement.

• Collaborate with the Securing AI PM and AI Safety Office to establish internal AI standards.

• Define and uphold the product evaluation framework.

• Supply requirements and rationale for decisions regarding packaging, licensing, and MSP/MSSP models.

• Work together with pricing, finance, sales, and other business teams on the commercial model.

• Utilize AI tools to prototype ideas and assess product risks.

• Contribute to weekly updates, launch standups, quarterly business review materials, and enablement content.

• Present updates to executives and internal field teams.

⛳️ Requirements

• Over 5 years of experience in product management or a related field.

• Proven success in developing products for expert users.

• Practical experience with RAG, prompt engineering, evaluations, model selection trade-offs, decisions between latency and quality, and strategies for hallucination mitigation.

• Knowledge of AI feature onboarding, default behaviors, engagement strategies, and trust-related failure modes.

• Exceptional written and verbal communication skills suitable for executive-level engagement.

• Proven ability to drive initiatives in uncertain environments.

• Experience in cybersecurity, security operations, IT operations, or observability products is highly advantageous.

• Practical knowledge of agentic systems, including tool-calling, multi-agent orchestration, MCP, or similar, is a significant plus.

• Familiarity with AI governance, data loss prevention, or acceptable-use policy enforcement is strongly desirable.

• Experience in MSP or MSSP channel products, particularly in multi-tenant and partner-delivered operations, is a strong advantage.

• Legal authorization to work in Canada without the need for employer sponsorship.

🏝️ Benefits

• Eligibility for bonuses.

• Comprehensive benefits package available.

• Remote-first working environment.

• Employee-led networks for diversity and inclusion.

• Annual charitable and fundraising initiatives.

• Volunteer days provided.

• Global initiatives for employee sustainability.

• Fitness and trivia competitions open to all employees worldwide.

• Designated global wellbeing days.

• Monthly webinars and training focused on wellbeing.

• Commitment to equal opportunity and recruitment adjustments.