Senior Product Manager – AI & Automation

This is a fully remote position, open to applicants in United States.

📋 Description

• Gain insights into departmental operations by meeting with leaders, observing staff, and mapping workflows, delays, and costs.

• Collaborate with the BizX Team Lead to maintain and prioritize an opportunity list company-wide.

• Identify desired workflow adjustments, measurable outcomes, and baselines in collaboration with departments.

• Quickly prototype solutions and conduct tests with actual users.

• Document requirements related to workflows, data, systems, agent permissions, human review, and error management.

• Work alongside engineers throughout the development process, including pairing, code reviews, and agentic coding.

• Evaluate agents against real-world cases, set accuracy standards, and monitor performance post-launch.

• Transition tools to departmental owners, complete with documentation and maintenance strategies.

• Measure and report on hours saved, costs avoided, revenue generated, adoption rates, and agent accuracy to the executive team.

• Advocate for effective AI utilization across Brandt by providing guidelines and support for departmental adoption.

• As a senior leader on the BizX team, determine which opportunities to prioritize, reporting directly to the BizX Team Lead.

⛳️ Requirements

• Must be a U.S. Citizen or Green Card holder.

• Proven experience in closely collaborating with non-technical teams to comprehend their workflows and pinpoint overlooked issues.

• Skilled in interviewing department heads and observing frontline employees, translating insights into concrete problem statements.

• Experience in redesigning workflows and showcasing the impact of those changes.

• Background in building AI agents, automations, or internal tools that others depend on.

• Proficiency in evaluating AI outputs through test cases, assessments, or human reviews.

• Comfortable writing scripts, making API calls, querying data using SQL, reviewing pull requests, and utilizing agentic coding tools like Claude Code or Cursor.

• Experience in measuring changes against a baseline and reporting results, including any limitations encountered.

• Ability to prioritize competing requests from senior leaders while maintaining trust.

• Capacity to articulate how perspectives on AI in business workflows have developed over time.

• Understanding of how to restrict agent access and capabilities while ensuring human oversight to mitigate costly errors.

• Excellent written communication skills.

• Preferred: experience in business systems, operations, or internal tools.

• Preferred: background in business analysis, consulting, or process improvement.

• Preferred: familiarity with LLM APIs, Model Context Protocol (MCP) servers, n8n, Power Automate, or Zapier.

• Preferred: experience in training others to use AI tools; familiarity with Microsoft 365 and Azure DevOps.

• No specific industry background, years of experience, or degree required.

🏝️ Benefits

• Health insurance, with some plans fully covered for the employee (family members can be added at a discounted rate).

• Vision insurance fully covered for the employee (family members can be added at a discounted rate).

• Dental insurance available for purchase.

• Flexible/open paid time off (PTO) policy (available after 30 days of continuous service).

• Nine (9) paid holidays.

• 401(k) plan with matching company contributions.

• Annual year-end performance bonuses.

• Up to 8 weeks of paid parental leave.

• Life insurance fully covered by the company.

• Long-term disability insurance fully covered by the company.

• Free Udemy account for ongoing professional development and learning.

• Fully remote work within the Continental United States.