Senior Product Manager, AI Agents

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and advance the roadmap for one or two AI-agent product domains from start to finish.

• Guide features from initial requirements through to launch, documentation, and subsequent iterations.

• Convert unclear user demands into specific AI functionalities, workflows, and requirements.

• Conduct user discovery sessions with Senior Office Managers and contractor clients.

• Define use cases, specifications, user experience, and technical trade-offs in collaboration with engineering.

• Uphold quality standards and collaborate with engineers on quality assurance.

• Establish success metrics for customer satisfaction, operational efficiency, and agent performance.

• Manage KPIs, evaluations, instrumentation, experimentation, and ongoing enhancements.

• Work closely with engineering, service, sales, and go-to-market teams.

• Report directly to the founding Product Manager and influence product direction based on user insights.

⛳️ Requirements

• 4–6 years of experience in product management.

• Proven track record of owning products from strategy to launch.

• Strong product judgment with the capability to make prioritization and trade-off decisions.

• Ability to understand the limitations and trade-offs of large language models (LLMs).

• Proficient in testing LLM pipelines with no-code and prototyping tools.

• Hands-on experience with LLM-powered products or agents, including prompts, tools, or evaluations, is a plus but not required.

• Experience in establishing evaluation, measurement, instrumentation, or analytics practices is advantageous but not required.

• Experience in early- or growth-stage B2B SaaS product management is a plus.

• Strong UX skills, particularly for conversational web and mobile interfaces, are advantageous.

• Familiarity with FSM software or HVAC/field-service domains is a nice-to-have but not mandatory.

• Excellent written and verbal communication skills along with strong cross-functional collaboration abilities.

• Ability to work independently in uncertain, early-stage startup settings.

• Must be located in the United States; required to disclose if work-authorization sponsorship will be needed.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible working hours and remote work opportunities.

• Comprehensive health, dental, and vision insurance.

• Professional development and continuous learning opportunities.

• Engaging work environment with a focus on innovation and teamwork.