Senior Product Manager – Agentic Commerce

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Address complex challenges by providing innovative solutions.

• Utilize sound judgment to evaluate risks and opportunities, delivering well-structured, data-driven narratives.

• Foster constructive and collaborative relationships with engineers, designers, peers, and company leaders.

• Create and uphold a product roadmap by collaborating with internal stakeholders and customers to enhance the post-approval customer experience.

• Spearhead cross-functional initiatives to pinpoint business challenges, mitigate risks, and validate proposed solutions through customer and market research.

• Outline use cases, features, requirements, and acceptance criteria that define the desired functionality of the product.

• Set up an iterative release schedule with dependent teams to ensure timely delivery of value and features to customers.

• Take ownership of and optimize the digital storefront and commerce journey, which includes merchandising, application, checkout, and post-purchase flows, using funnel and conversion data for prioritization.

• Test, measure, and refine product experiences to pinpoint friction points and promote data-driven enhancements.

• Manage stakeholder expectations while effectively communicating timelines, obstacles, successes, and failures.

• Analyze the performance of product features.

• Foster organizational buy-in and maintain communication across functional areas.

⛳️ Requirements

• 5 to 7 years of experience in software Product Management.

• Proven experience in owning and managing trust-building products in a consumer-facing digital context.

• Direct experience in conceptualizing and implementing agentic commerce solutions.

• Direct experience with B2B2C commerce platforms and shopping experiences.

• Practical experience with commerce or digital storefront products focused on conversion optimization, trust-building, customer acquisition, and A/B testing on web and mobile.

• Capability to design and iterate experiences that minimize customer effort and enhance shopability across web and mobile platforms.

• Experience in configuring or optimizing AI chatbot workflows to facilitate self-service customer resolutions.

• Familiarity with financial services or fintech products, including payment flows, lease or loan lifecycle management, and the associated regulatory context.

• Ability to transition from high-level strategy to detailed execution.

• Exceptional communication skills, including listening, speaking, collaboration, and a proven ability to write and present effectively to diverse audiences.

• High integrity and ambition to continuously pursue the best possible product and service.

• Demonstrated self-motivation, self-direction, and adaptability within a fast-paced environment.

• Passion for innovating exciting new products.

• Bachelor's degree or equivalent work experience.

• Experience in payment or billing products.

• Familiarity with commerce platforms or merchant storefront integrations, including hosted checkout, APIs, SDKs, or plug-ins.

• Experience with customer notification systems, such as push, email, or SMS triggers related to account or payment events.

• Experience in lease-to-own, BNPL, or other consumer lending/FinTech products.

• Experience with mobile and web-based products.

• Experience in risk products.

🏝️ Benefits

• Competitive Compensation.

• Full Health Benefits, including Medical, Dental, Vision, and Life Insurance.

• Paid Parental Leave.

• Company Matched 401k.

• Paid Time Off.

• Paid Holidays.

• Paid Volunteer Hours.

• Employee Resource Groups, including the Black Inclusion Group, Women in Leadership, PRIDE, and Adelante.

• Employee Stock Purchase Program.

• Tuition Reimbursement.

• Charitable Gift Matching.

• Job-required equipment and services.