Senior Product Designer, Commerce

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the comprehensive design process for subscription portals, international checkout systems, post-purchase interactions, and various complex multi-surface challenges.

• Take ownership of design quality across several teams and features with minimal guidance.

• Develop responsive experiences for mobile, tablet, and desktop platforms.

• Craft experiences that align with diverse brand aesthetics while ensuring usability and accessibility.

• Enhance conversion rates, completion rates, and overall customer satisfaction.

• Identify meaningful problems to address and propose solutions supported by evidence.

• Conduct generative and evaluative research and leverage analytics to uncover friction points at scale.

• Convert consumer insights into design narratives that inform engineering teams.

• Articulate design rationale that links user emotions to business metrics, including CSAT, NPS, and repeat purchase rates.

• Influence discussions around roadmaps and cross-functional decisions while advocating for user needs.

• Utilize AI design tools for rapid prototyping and exploration of design concepts.

• Produce high-fidelity prototypes prior to engineering investment.

• Iterate designs based on usability testing, A/B test findings, and consumer feedback.

• Collaborate with product managers on roadmaps and work alongside engineers to ensure technically feasible and exceptional user experiences.

• Shape and oversee significant elements of the design system.

• Promote accessibility and inclusive design practices within the team.

• Enhance design critiques, processes, and standards throughout the team.

• Define success metrics related to conversion, completion rates, and satisfaction levels.

• Analyze behavioral data to pinpoint friction and opportunities for optimization.

• Continuously improve experiences based on performance metrics and user feedback.

⛳️ Requirements

• A minimum of 7 years of experience in product design.

• At least 3 years of experience designing consumer-oriented digital products.

• Strong UX and UI expertise throughout the entire design lifecycle.

• A portfolio demonstrating leadership in addressing complex problems from ambiguity to deliverable outcomes.

• Profound understanding of consumer psychology, behavior patterns, and expectations.

• Experience in creating responsive designs for mobile, tablet, and desktop environments.

• Proven capability in conducting generative and evaluative research, integrating research findings with analytics, and translating insights into design and product direction.

• Experience in shaping and managing significant elements of a design system.

• Familiarity with WCAG guidelines and a history of advocating for inclusive design.

• Advanced proficiency in Figma, including skills in prototyping and using component libraries.

• Familiarity with AI tools in the design process and a willingness to learn tools like Claude and Claude Design.

• Proven track record of maintaining design quality across a product domain or multiple features with minimal supervision.

• History of influencing product direction and roadmap strategies through design.

• Experience mentoring fellow designers through feedback and collaboration, raising the standard in critiques.

• Comfort in advocating for user needs with supporting evidence during cross-functional discussions.

• Ability to convey consumer emotional journeys through storytelling.

• Capability to technically collaborate with engineering teams.

• Understanding of e-commerce processes, order management, and post-purchase journeys, or a strong ability to learn quickly.

• High-fidelity design execution ready for seamless handoff to engineering.

• Experience with white-label or multi-tenant applications is a plus.

• Experience in dynamic startup or scale-up environments is a plus.

• A portfolio showcasing measurable improvements in conversion, completion, or satisfaction metrics is advantageous.

🏝️ Benefits

• Engage in consumer experiences at scale, impacting millions of end users.

• Opportunity to shape the product roadmap and influence leaders in product and engineering.

• Access to AI-powered design tools for rapid prototyping and iteration.

• Chance to contribute to the practices of a burgeoning 5-person design team.

• Opportunity to drive design excellence across Stord's platform.