Senior Product Acceleration Specialist

This is a fully remote position, open to applicants in United States, +5 more locations.

📋 Description

• Foster customer success, enhance product adoption, and ensure long-term retention across key Global 2000 enterprise accounts.

• Serve as a trusted advisor to enterprise engineering, architecture, security, and application teams.

• Lead customers through intricate Auth0 deployment journeys and architectural choices.

• Diagnose and resolve complex technical and configuration challenges.

• Assist Pre-Sales and New Product Introduction initiatives alongside Sales Engineering and GTM teams.

• Create Proofs of Concept, early-adopter demonstrations, and technical enablement resources.

• Offer architectural direction on Auth0 Actions, SDK implementation strategies, and full-stack application models.

• Act as a technical intermediary between enterprise clients and Auth0 Product Management.

• Develop reusable code samples, technical documentation, and enablement guides.

• Utilize AI tools and LLM workflows for code generation, SDK troubleshooting, documentation, and implementation evaluation.

• Oversee multiple simultaneous technical engagements and quickly address customer escalations and GTM activities.

⛳️ Requirements

• A minimum of 6 years in a customer-facing technical role within a Go-To-Market organization, providing identity or SaaS solutions to enterprise clients.

• In-depth knowledge of the Auth0 platform and contemporary CIAM strategies.

• Demonstrated experience in reading, writing, and debugging full-stack application code using JavaScript/TypeScript, Node.js, React, and modern Mobile SDKs.

• Comprehensive understanding of identity federation, access control frameworks, SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and SCIM.

• Profound knowledge of the CIAM threat landscape and the ability to design and scale robust authentication processes.

• Proven track record of navigating complex, large-scale IT environments, web technologies, and cloud architectures for G2K clients.

• Exceptional skill in conveying intricate technical concepts to non-technical stakeholders and guiding senior engineering executives.

• A Bachelor's degree (or equivalent) in Computer Science, Information Technology, or a related field is required.

🏝️ Benefits

• Equity (where applicable)

• Bonus

• Health insurance

• Dental insurance

• Vision insurance

• 401(k)

• Flexible spending account

• Paid leave, including PTO and parental leave

• Supporting Your Well-Being

• Driving Social Impact

• Developing Talent and Fostering Connection + Community

• Immersive, in-person onboarding experience