Senior Principal Security, Risk, OT Solution Architect

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Consult with clients on the implementation of ServiceNow Risk, Security, and Operations Technology Management solutions.

• Lead pre-sales initiatives, which include sales presentations, solution development, scoping workshops, SOW documentation, project scope definition, and engagement sizing.

• Act as a primary member of project teams focused on customer outcomes and the integration of Workflow applications with customer technology ecosystems.

• Provide guidance to clients on governance best practices.

• Engage with senior executives, including CXOs, regarding implementation roadmaps and change management strategies.

• Collaborate with Platform Architect teams to identify potential platform risks within customer environments.

• Function as the practice director for prominent security, risk, and OT accounts, overseeing delivery teams and ensuring adherence to technical delivery standards.

• Design and implement ServiceNow OTM solutions in line with long-term technical architecture and ServiceNow standards.

• Build and maintain relationships with Security, Risk, and OTM product owners and stakeholders.

• Conduct office hours, presentations, webinars, and learning events for field delivery stakeholders.

• Encourage continuous improvement of delivery and engagement materials.

• Mentor members of the ServiceNow delivery team and partner ecosystem.

• Develop documentation and service offerings to enhance service visibility.

• Work flexibly across Risk and Security domains to achieve utilization KPIs.

• Travel up to 20% annually for customer engagements and internal meetings.

⛳️ Requirements

• Experience in leveraging or critically evaluating the integration of AI into work processes, decision-making, or problem-solving.

• Industry domain expertise in Security, Risk, and Operational Technology (OT).

• In-depth knowledge of ServiceNow ITOM modules, including event management, Discovery, CMDB, and Service Graph Connectors.

• Familiarity with risk and security regulatory frameworks and industry standards such as FFIEC, SEC, OCC, FDNY, and SOX.

• Understanding of the Purdue Model and ISA-95/IEC 62443 segmentation concepts.

• Knowledge of virtualization technologies and hypervisors, including VMware ESXi, Hyper-V, and KVM.

• Familiarity with ICS/OT protocols such as Modbus, DNP3, IEC 60870-5-104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, and BACnet.

• Working knowledge of frameworks like NERC CIP, NIST CSF, ISA/IEC 62443, C2M2, or other industry-specific frameworks.

• Understanding of security zoning, segmentation, and zero-trust principles in OT environments.

• Knowledge of configuring network data feeds, including mirror ports, taps, and ERSPAN, and validating data visibility.

• Minimum of 12 years of experience in a professional services organization or equivalent educational background.

• Background in controls engineering or OT network security is a plus.

• Creative and capable of independently managing projects.

• Proven success in analyzing and resolving complex issues.

• Experience in collaborative work environments.

• Extensive experience with leading technology software platforms.

• Demonstrated ability to influence and advise senior leaders while providing thought leadership to sponsors and stakeholders.

• Customer-centric approach and commitment to ensuring customer success.

• Ability to communicate effectively with both technical and non-technical customers, gather requirements, analyze information, and design comprehensive solutions.

• Proficient in creating visually appealing and professional conceptual design documents.

• Experience in conducting solution presentations and securing customer acceptance of design proposals.

• Strong capabilities in building trust and engaging with both remote and in-person audiences.

• Excellent aptitude for conveying complex business and technical concepts using visualization and modeling tools.

• Ability to conceptualize and design intricate wireframes, workflows, and diagrams.

• Passionate about exploring new technologies and functionalities.

• Certification as a Technical Architect is required or must be obtained within the first year.

• Must acquire and maintain ServiceNow certifications within the first 90 days, including CSA, CAD, and CIS certifications for CMDB Fundamentals, Security Incident Response, and Integrated Risk Management.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plan options.

• Flexible spending accounts.

• 401(k) Plan with company matching contributions.

• Employee Stock Purchase Plan (ESPP).

• Matching donations program.

• Flexible time-off policy.

• Family leave programs.

• Remote work options.

• Up to 20% travel annually based on customer needs and internal meetings.