Senior Principal Security, Risk, OT Solution Architect

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Collaborate with clients to implement ServiceNow Risk, Security, and Operations Technology Management solutions.

• Address relevant customer challenges and assist in sales processes.

• Directly engage with clients and partners, advocating for customer requirements within ServiceNow.

• Oversee pre-sales initiatives, such as sales presentations, solution design and scoping workshops, SOW documentation, project scope definitions, and engagement sizing.

• Lead project teams focused on customer outcomes and the interconnectivity between Workflow applications and client technology environments.

• Provide guidance to clients on governance best practices.

• Interact with senior executives, including CXOs, regarding implementation roadmaps and change management strategies.

• Work with Platform Architect teams to identify proactive platform risks in client environments.

• Act as practice director for key accounts, managing delivery teams and ensuring compliance with delivery standards.

• Design and implement ServiceNow OTM solutions that align with technical standards and best practices.

• Cultivate relationships with Security, Risk, and OTM product owners and stakeholders.

• Facilitate office hours, presentations, webinars, and educational events for delivery stakeholders.

• Encourage ongoing enhancement of delivery and engagement materials.

• Enable and mentor ServiceNow delivery teams and partner ecosystem participants.

• Develop documentation and service offerings to promote services.

• Collaborate across Risk and Security domains to maintain utilization KPIs.

• Travel up to 20% annually based on client needs and internal meetings.

⛳️ Requirements

• Experience in utilizing or critically analyzing how to incorporate AI into work processes, decision-making, or problem-solving.

• Industry domain experience in Security, Risk, and Operational Technology (OT).

• Expertise in ITOM ServiceNow modules, including event management, Discovery, CMDB, and Service Graph Connectors.

• Familiarity with risk and security regulatory guidelines and industry standards such as FFIEC, SEC, OCC, FDNY, and SOX.

• Familiarity with the Purdue Model and ISA-95/IEC 62443 segmentation concepts.

• Understanding of virtualization and hypervisors, including VMware ESXi, Hyper-V, and KVM.

• Knowledge of ICS/OT protocols, including Modbus, DNP3, IEC 60870-5-104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, and BACnet.

• Working knowledge of NERC CIP, NIST CSF, ISA/IEC 62443, C2M2, or industry-specific frameworks.

• Understanding of security zoning, segmentation, and zero-trust concepts in Operational Technology.

• Experience configuring network data feeds, including mirror ports, taps, and ERSPAN, and validating data visibility.

• Over 12 years of experience in a professional services organization; or equivalent education/experience.

• Background in controls engineering or OT network security is a plus.

• Proven experience in analyzing and resolving complex issues.

• Experience in collaborative work environments.

• Extensive experience across leading technology software platforms.

• Demonstrated ability to influence and consult with senior leaders, providing thought leadership to sponsors and stakeholders.

• Capability to engage both technical and non-technical clients, gather technical and business requirements, analyze information, and design comprehensive solutions.

• Proficiency in creating visually appealing and professional conceptual design documents.

• Experience in conducting solution presentations and securing customer approval of solution design.

• Strong skills in building trust and engaging both remote and in-person audiences.

• Ability to communicate complex business and technical concepts through visualization and modeling tools.

• Expertise in conceptualizing and designing sophisticated wireframes, workflows, and diagrams.

• A passion for continuously exploring new technologies and functionalities.

• Certified Technical Architect is required or must be obtained within the first 365 days.

• Ability to acquire and maintain relevant ServiceNow certifications, including CSA, CAD, CIS, CMDB Fundamentals USEM (VR), SIR, and IRM certifications within the first 90 days.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Up to 20% travel annually.