Senior Principal Product Manager

This is a fully remote position, open to applicants in Colorado, +9 more states.

📋 Description

• Define and manage the multi-quarter roadmap for foundational services, ensuring a balance between technical debt, scalability, and feature velocity.

• Transition the platform from a reactive ticket-based support system to a proactive, scalable self-service product model.

• Create paved roads, service catalogs, developer portals, self-service tools, and comprehensive documentation.

• Collaborate with Engineering, Architecture, Security, Product, and Design leaders to develop extensible and compliant platform solutions.

• Enhance APIs, SDKs, and sandbox environments to minimize time-to-first-deploy and reduce developer cognitive load.

• Implement governance frameworks and KPI dashboards that monitor adoption, support deflection, and reliability.

• Utilize developer feedback, interviews, and usage data to translate customer requests into actionable insights.

• Act as the voice and advocate for Twilio’s internal development platform, deployment systems, developer experience, and tooling.

• Lead the strategy, roadmap, and product management teams for Twilio’s commerce platform and developer platform capabilities.

⛳️ Requirements

• Over 12 years of product management experience in developing large-scale cloud services platforms, particularly cloud-native commerce systems for usage-based and metered products at significant scale.

• More than 10 years of experience in people management, leading, recruiting, motivating, and retaining high-performing product management teams.

• Demonstrated history of setting ambitious goals, consistently achieving or surpassing them, and being accountable for customer and business results.

• Proven ability to drive transformative company changes while managing both overarching strategy and detailed execution.

• Executive presence with strong communication skills, capable of articulating business value and product features and benefits.

• Ability to influence at the highest organizational levels to drive meaningful change.

• Data-driven and outcomes-focused problem-solving mindset.

• Customer-centric approach with a strong passion for enhancing the customer journey and overall experience.

• Experience in building large-scale, mission-critical software services, such as a commerce system or similar.

• Bachelor’s degree from an accredited institution, or equivalent professional experience.

• Willingness to travel approximately 15% of the time.

🏝️ Benefits

• Competitive compensation.

• Generous vacation policy.

• Parental leave benefits.

• Wellness leave opportunities.

• Comprehensive healthcare insurance.

• 401(k) retirement savings plan.

• Paid sick leave.

• Paid personal time off.

• Paid parental leave.

• Potential participation in Twilio’s equity program.

• Possible involvement in corporate bonus plans.

• Support for employee volunteering and donation initiatives.