Senior Platform Partner Technical Account Manager

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Work closely with a dedicated team to support Red Hat partners.

• Offer practical technical and architectural guidance for partners developing solutions with Red Hat Enterprise Linux.

• Build relationships with key business and IT stakeholders while understanding the business goals and priorities of partners.

• Conduct technical reviews and share knowledge to proactively identify and mitigate potential issues.

• Inform partners about technology changes or possible service disruptions and recommend strategies for mitigation.

• Provide advice to partners on both current and future Red Hat products.

• Diagnose technical problems and facilitate issue escalation among Red Hat, partner, and customer teams.

• Analyze and present regular operational performance reviews to leadership.

• Manage partner use cases while maintaining clear and concise documentation.

• Develop partner engagement plans and ensure solution documentation remains current.

• Cultivate and enhance partner relationships through attentive, relationship-focused support.

• Act as an advocate for partners within Red Hat, fostering trust.

• Share insights and best practices, contribute to internal projects and initiatives, and serve as a technical or process subject matter expert and mentor.

• Collaborate with Engineering, Product Management, and Technical Support teams to troubleshoot, test, and resolve issues.

• Travel as needed to meet with partners and attend regional events.

• Support enterprise partners in implementing Red Hat Enterprise Linux-based products and services.

• Learn and apply technologies such as container orchestration, container registries, container build strategies, and microservices on container platforms.

• Stay aligned with Red Hat's cloud technologies strategy.

• Aid in developing solution patterns that promote platform adoption.

• Engage field teams, customers, and partners to ensure positive experiences with cloud technology and successful long-term enterprise outcomes.

• Clearly communicate how Red Hat cloud solutions and roadmap align with partner use cases.

⛳️ Requirements

• Minimum of 5 years of experience in Linux system administration.

• Hands-on experience with Red Hat Enterprise Linux in a production environment of enterprise scale.

• Experience in administering Linux storage using logical volumes.

• Proficient in Linux patching strategies and tools for large-scale deployments.

• Extensive troubleshooting experience in both physical and virtual Linux environments.

• Familiarity with Linux containers and container management tools.

• Knowledge of cloud and server virtualization technologies.

• Commitment to staying updated on the latest technologies and engaging in career development.

• Proven ability to manage and enhance existing enterprise partner relationships through proactive, relationship-focused support.

• Exceptional verbal and written communication skills; capable of conveying complex information to partners in a clear and concise manner.

• Understanding of enterprise architecture and strategic business drivers.

• Capability to manage multiple issues and projects while paying attention to detail.

• Direct experience with a diverse range of technology partners.

• Ability to develop and present on various technical topics.

• Experience in support, operations, development, engineering, or quality assurance is advantageous.

• Red Hat Certified Engineer (RHCE) or equivalent experience is a plus.

• Familiarity with the Red Hat product portfolio is beneficial.

• Bachelor's degree in a technology-related field, preferably in computer science or engineering, is an advantage.

• Experience working with RHEL Image Mode is a plus.

• Prior experience in technical leadership or mentorship is beneficial.

• Technical knowledge of the Linux kernel and file system is advantageous.

• Expertise in PaaS, IaaS, and SaaS is a plus.

• Proficiency with Red Hat Ansible is a plus.

• Experience in containerizing applications for deployment in cloud environments is beneficial.

• Familiarity with Git is an advantage.

• Experience with storage configuration, deployment, and administration is a plus.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Flexible Spending Account for healthcare and dependent care.

• Health Savings Account for high deductible medical plans.

• Retirement 401(k) plan with employer matching.

• Paid time off and holidays.

• Paid parental leave plans for all new parents.

• Leave benefits that include disability, paid family medical leave, and paid military leave.

• Employee stock purchase plan.

• Family planning reimbursement.

• Tuition reimbursement.

• Transportation expense account.

• Employee assistance program.