Senior Planning Partner, Content

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish a proactive dialogue with partners and cross-functional stakeholders to foster trust and ensure alignment on objectives.

• Identify the individuals responsible for ownership and approval for each launch.

• Create and communicate content schedules that include audits, drafting, reviews, revisions, localization, and contingencies.

• Organize and facilitate launch kickoffs, content audits, follow-up meetings, “Mission Control” meetings, and Slack channels.

• Collaborate on content audits, prioritize P1/P2/P3 impacts, generate necessary tickets, and highlight UI content and localization requirements.

• Prepare and circulate weekly updates regarding launch status and associated risks.

• Anticipate potential risks and issues, develop strategies for mitigation, and drive issues to resolution.

• Send reminders, coordinate live approvals, and prepare cross-functional communications.

• Coordinate go-live activities in real-time on launch day after receiving approval from the Launch Readiness team.

• Represent the Content team in meetings and coordination sessions, respond to inquiries, and communicate emerging issues.

• Eliminate logistical obstacles to allow writers to concentrate on content creation.

• Prepare launch retrospectives for leadership and maintain a record of published content.

• Track and report on issues that arise post-launch.

• Drive continuous improvement and streamline content planning processes.

⛳️ Requirements

• A minimum of 8 years of experience in strategic planning, program management, or business operations roles, showcasing a proven track record of success.

• Demonstrated experience in leading cross-functional planning or portfolio management processes, with exposure to senior leadership.

• Exceptional communication abilities—verbal, written, and presentation—when engaging with stakeholders at all organizational levels.

• Strong problem-solving and analytical skills, along with a robust understanding of systems implementation and change management.

• Proficiency in remote collaboration and project management tools such as Asana, Jira, and Airtable.

• Strategic mindset, excellent organizational skills, and the capability to collaborate effectively with diverse teams.

• Working knowledge of software product development lifecycles and methodologies, with hands-on experience in Agile considered a plus.

• Proven ability to de-escalate tense situations and resolve conflicts in a professional and empathetic manner.

• Ability to manage multiple launches and competing priorities simultaneously while ensuring timely completion of deliverables within project scope.

• Comfortable navigating shifting priorities and capable of proposing solutions in a dynamic, ambiguous, and fast-paced environment.

• Experience in planning or coordinating content, knowledge management, or product launches.

• The successful candidate must reside in Canada to fulfill this role.

🏝️ Benefits

• Bonus eligibility

• Equity eligibility

• Benefits

• Employee Travel Credits

• Reasonable accommodations provided throughout the recruitment process for applicants with disabilities