Senior Performance Support Specialist

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Conduct tuning of Unit4 Financials by Coda both prior to and following go-live.

• Address performance challenges across new and existing implementations, focusing on both technical and application elements.

• Create advanced, proactive monitoring, detection, and resolution mechanisms for performance issues.

• Establish ongoing performance-tuning processes to ensure optimal performance levels are sustained.

• Adhere to the company’s information security protocols along with business procedures and policies.

• Provide proactive performance and technical support before and after go-live as a member of the U4F by Coda team.

• Participate in occasional customer visits and in-person meetings when necessary.

⛳️ Requirements

• Solid understanding of the Unit4 Financials by Coda application (essential).

• Over 5 years of experience in customer success or performance optimization.

• Practical experience with AI productivity tools, such as Microsoft Copilot.

• Proven skills in AI-driven productivity enhancement and a keen eye for identifying automation possibilities.

• Prior experience in a database-centric, web-enabled setting.

• Proficiency in database tuning utilizing SQL queries, indexes, statistics, and database views.

• Knowledge of database replication techniques.

• Familiarity with web services and extension kit processes.

• Experience with Java-based applications and Java containers (e.g., JBOSS, Wildfly).

• Background in implementing systems within SaaS Azure environments.

• Understanding of TCP/IP and basic networking principles and protocols.

• Strong communication and interpersonal abilities.

• Logical approach to problem-solving using a robust methodology.

• Capacity to perform well under pressure.

• Enthusiastic and adaptable.

• Excellent team collaboration skills.

• May require security clearance for customer projects and access to sensitive client information.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Additional excellent benefits.

• Resources and support for professional development.

• Collaborate with talented colleagues, role models, and mentors.

• Commitment to sustainability initiatives, including Environmental, Social, and Governance strategies and the Act4Good program.

• Safe and inclusive workplace culture.

• Employee Resource Groups available to everyone.