Senior Performance Support Specialist

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Conduct performance optimization of Unit4 Financials by Coda both prior to and following the go-live phase.

• Resolve technical and application performance challenges across new implementations as well as ongoing business-as-usual operations.

• Create advanced, proactive monitoring systems for identifying and addressing performance issues.

• Establish ongoing performance tuning processes to ensure optimal operational efficiency.

• Adhere to the Company's information security standards and business protocols.

• Provide proactive performance and technical assistance during the pre and post-go-live phases as part of the U4F by Coda team.

• Collaborate with a Senior Performance & Optimisation Consultant and a Database Administrator.

⛳️ Requirements

• Strong working knowledge of the Unit4 Financials by Coda application.

• Over 5 years of experience in customer success and performance optimization.

• Practical experience with AI productivity tools, including Microsoft Copilot.

• Expertise in AI-driven productivity enhancements and a keen ability to identify automation possibilities.

• Prior experience in a database-focused, web-enabled setting.

• Capability to perform database tuning using SQL queries, indexes, statistics, and views.

• Familiarity with database replication techniques.

• Understanding of web services and extension kit workflows.

• Experience with Java-based applications and Java containers such as JBOSS and Wildfly.

• Background in implementing systems within SaaS Azure infrastructures.

• Knowledge of TCP/IP and fundamental networking concepts and protocols.

• Strong communication and interpersonal abilities.

• Logical reasoning and problem-solving skills based on a solid methodology.

• Capability to perform under pressure.

• Enthusiastic and adaptable.

• Excellent team player.

• Willingness to travel for occasional in-person client meetings.

• May be required to undergo security clearance/background checks in accordance with relevant local laws.

• Must provide information that may include criminal record disclosures, right to work details, personal identification, and work history for necessary security checks.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Additional attractive benefits.

• Resources and guidance for professional development.

• Collaborate with talented colleagues, role models, and mentors.

• Engage in sustainability initiatives, including the Environmental, Social, and Governance strategy and Act4Good programme.

• Safe and inclusive workplace environment.

• Employee Resource Groups that are open to all.