Senior Performance Support Specialist

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Conduct performance optimization of Unit4 Financials by Coda both prior to and following go-live.

• Diagnose performance challenges in new implementations as well as in existing business-as-usual scenarios.

• Resolve both technical and application-related performance challenges.

• Create improved, proactive monitoring, detection, and resolution strategies for performance issues.

• Establish ongoing performance-tuning processes to ensure optimal operational efficiency.

• Adhere to information security standards and the company's procedures and policies.

• Provide proactive performance and technical assistance before and after go-live as a member of the U4F by Coda team.

• Travel to client on-site meetings as necessary.

⛳️ Requirements

• Solid understanding of the Unit4 Financials by Coda application.

• Over 5 years of experience in customer success and performance enhancement.

• Practical experience with AI productivity tools, including Microsoft Copilot.

• Insight into AI-driven productivity improvements and an ability to identify automation opportunities.

• Previous experience in a database-driven, web-enabled environment.

• Capability to execute database tuning using SQL queries, indexes, statistics, and database views.

• Comprehension of database replication.

• Familiarity with web services and extension kit workflows.

• Experience with Java-based applications and Java containers, such as JBOSS and Wildfly.

• Background in implementing systems into SaaS Azure infrastructures.

• Understanding of TCP/IP and fundamental networking concepts and protocols.

• Strong communication and interpersonal abilities.

• Logical problem-solving skills using a robust methodology.

• Capacity to perform under pressure.

• Enthusiastic and adaptable.

• Excellent team collaboration skills.

• Willingness to travel to client meetings as required.

• May require security clearance and background checks for client projects involving sensitive data.

• Right to work and personal identification may be necessary for background verification.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Additional appealing benefits.

• Resources and guidance for professional development.

• Talented colleagues, mentors, and role models.

• Sustainability initiatives, including the Environmental, Social, and Governance strategy and Act4Good programme.

• Safe and inclusive workplace environment.

• Employee Resource Groups accessible to all.