Senior Performance Support Specialist

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Conduct performance tuning for Unit4 Financials by Coda both prior to and following go-live.

• Diagnose technical and application performance challenges during new implementations as well as existing business-as-usual setups.

• Create improved, proactive monitoring, detection, and resolution strategies for performance issues.

• Establish ongoing, proactive performance-tuning methods to ensure optimal performance standards.

• Adhere to the company's information security protocols along with business procedures and policies.

• Provide proactive performance and technical assistance during and after go-live as a member of the U4F by Coda team.

• Travel to customer locations for on-site meetings as required.

⛳️ Requirements

• Strong working knowledge of the Unit4 Financials by Coda application.

• Over 5 years of experience in customer success and performance optimization.

• Practical experience with AI productivity tools, including Microsoft Copilot.

• Proven ability to enhance productivity through AI and identify opportunities for automation.

• Prior experience in a database-driven, web-enabled environment.

• Proficient in database tuning utilizing SQL queries, indexes, statistics, and database views.

• Familiarity with database replication concepts.

• Knowledge of web services and extension kit workflows.

• Experience with Java-based applications and Java containers like JBOSS and Wildfly.

• Background in implementing systems within SaaS Azure infrastructures.

• Understanding of TCP/IP and basic networking principles and protocols.

• Excellent communication and interpersonal abilities.

• Methodical logical problem-solving skills.

• Capacity to perform effectively under pressure.

• Enthusiastic and adaptable.

• Strong collaborator and team player.

• Willingness to travel for on-site customer meetings as needed.

• May require security clearance and background verifications for customer projects and access to sensitive data.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Growth opportunities along with tools and guidance for professional advancement.

• Collaborate with talented colleagues, mentors, and role models.

• Participation in Employee Resource Groups.

• A safe and inclusive workplace environment.

• A culture rooted in trust and accountability, providing freedom and autonomy.

• Engagement in sustainability initiatives, including the Environmental, Social, and Governance strategy and Act4Good programme.