Senior Performance Strategist, Collections

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of diagnosing performance changes across TrueAccord's AI- and data science-driven recovery platform.

• Track leading indicators and identify significant shifts across clients, portfolios, and channels.

• Connect findings to application logic, rules, configurations, and processing flows to uncover technical defects or strategic gaps.

• Transform root-cause insights into actionable recommendations with anticipated impacts and success metrics.

• Collaborate with the Strategy Manager to execute recommendations in a production environment.

• Conduct what-if analyses, scenario modeling, and stress-testing for revenue planning purposes.

• Design and assess structured experiments, including formulating hypotheses and establishing decision thresholds.

• Work alongside Client Managers to provide substantiated performance narratives.

• Challenge unverified strategies and engage in high-stakes discussions with clients.

• Convert data findings and system behaviors into recommendations that enhance liquidation, engagement, and client outcomes.

• Collaborate with Strategy, Engineering, Product, Client Managers, a Senior Strategy Manager, a Senior Data Scientist, and agentic AI tools.

⛳️ Requirements

• A minimum of 6 years of experience in analytics.

• Strong emphasis on funnel/lifecycle diagnosis, cohort/curve analysis, or channel optimization.

• Background in consumer collections, lending, CRM, subscription, or eCommerce is advantageous.

• Advanced SQL capabilities and familiarity with complex schemas like Snowflake.

• Proficient in reading and tracing logic in Python or configuration files.

• Hands-on experience utilizing AI tools on a daily basis in analytical workflows.

• Competent in self-service BI tools such as Looker or Tableau.

• Ability to create defensible what-if models and forecasts.

• Understanding of statistical significance and experimental design principles.

• Outstanding written and verbal communication abilities.

• Bachelor's degree in a quantitative discipline or equivalent experience.

• Willingness to work outside standard business hours when necessary.

• Occasional local or international travel may be required.

• Reliable internet connection and a professional work environment are essential.

• Ability to maintain confidentiality while working outside the company office.

🏝️ Benefits

• Flexible vacation policy.

• Medical, dental, and vision insurance coverage.

• Traditional and Roth retirement savings options available.

• Company-sponsored disability and life insurance.

• Flexible Spending Account and Limited FSA options.

• Family-friendly parental leave policy.

• Time off for volunteering and voting.

• Access to an on-demand wellness platform for you and five friends or family members.

• PerkSpot discount program with over 900 merchants nationwide.

• Remote-first work environment.

• Reasonable accommodations provided.

• Opportunities for company meetings, training, offsite events, and collaborative projects.