Patient Pay Collections Specialist

This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• Leverage existing workflow processes, master patient pay accounts receivables reports, and the billing system to pinpoint claims that are overdue for timely payment.

• Apply collections expertise to identify and escalate patient grievances to management.

• Conduct collection phone calls for overdue accounts, focusing on outstanding payments for accounts aged 90 days or more.

• Ensure that payment plan tracking documents are updated on a daily basis.

• Act as a customer service point of contact for inbound calls directed to the department.

• Address patient account issues respectfully and in a timely manner.

• Collect accurate payments from patients while minimizing complaints.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• A minimum of 2 years’ experience in medical collections or 3 years in a call center environment is required.

• Experience with all payer types, including Medicare, Medicaid, and third-party commercial insurance companies is preferred.

• Capability to manage multiple tasks concurrently while adhering to strict deadlines.

• Proficient in Microsoft Office, with an intermediate level of Excel knowledge.

• Excellent written and verbal communication skills.

• Preference given to Spanish-speaking candidates with strong written and verbal communication abilities.

• Must be able to sit and communicate regularly; occasionally stand, walk, reach, and lift or move items weighing up to 25 pounds.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.