Senior People Ops Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Level 2/3 escalations and employee-related cases

• Act as a liaison for leave of absence cases between employees, managers, and Benefits subject matter experts

• Collaborate with managers and Payroll to guarantee timely and accurate completion of timecards while resolving any discrepancies

• Assist with dependent verification alongside the Benefits team

• Manage unemployment claims from initiation to resolution

• Work with Payroll and ADP to address manager inquiries concerning timecard completion

• Lead vendor management for the People team in Coupa, encompassing vendor onboarding, invoice/PO processing, and maintenance of vendor records

• Provide support to new hires during their initial week, respond to frequently asked questions, ensure paperwork completion, and audit data for US-based new hires

• Serve as a point of escalation for complex employee inquiries and issues

• Review audit reports and rectify discrepancies in HR systems and records

• Manage document handling and recordkeeping

• Assist in the drafting, tracking, and administration of workforce management letter agreements

• Identify and execute process improvements within People Operations, including documentation and RACI documents

• Collaborate with the internal GRC team to conduct monthly HITRUST audits

• Facilitate onboarding and employee lifecycle processes from onboarding to offboarding

⛳️ Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field

• 1–2 years of HR experience, including familiarity with leave of absence processes, ADA accommodations, and payroll/timecard procedures

• Solid understanding of FMLA, ADA, and unemployment claims processes

• Strong expertise in HRIS systems and Microsoft Office Suite

• Excellent organizational abilities and meticulous attention to detail; capable of managing multiple concurrent cases and meeting competing deadlines

• Outstanding customer service skills and a commitment to enhancing the employee experience

• Strong follow-through capabilities and the ability to resolve issues comprehensively in a fast-paced environment

• Proficiency in handling sensitive information with discretion and confidentiality

• Effective communication and interpersonal skills; able to partner efficiently with managers, employees, and cross-functional teams

• Ability to work both independently and collaboratively within a team setting

🏝️ Benefits

• Comprehensive health, dental, and vision insurance options

• Generous paid time off and holiday schedule

• Professional development opportunities and training programs

• Flexible work arrangements to support work-life balance

• Retirement savings plan with company match