Senior People Operations Partner

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the daily operations of essential People processes throughout the employee lifecycle, encompassing onboarding, offboarding, leave management, benefits administration, employee data management, documentation, and People systems.

• Develop, document, and enhance dependable workflows, handoffs, and resources.

• Assist in the operational execution of performance and compensation cycles while continually refining these programs.

• Offer recommendations, alternatives, trade-offs, and actionable next steps when the way forward is unclear.

• Leverage data, employee feedback, and everyday experiences to pinpoint risks, trends, and opportunities for enhancements, simplification, and automation.

• Collaborate with Finance, Legal, Security, Talent, and external vendors on People-related initiatives.

• Generate clear documentation, establish repeatable processes, and ensure effective backup coverage.

• Work in close partnership with leaders across Shakepay.

⛳️ Requirements

• A minimum of 5 years of progressive experience in People Operations, HR business partnering, HR generalist roles, or a related People function.

• Proven ability to work independently across various People workstreams in a fast-paced, dynamic, or lean environment.

• Practical experience supporting the employee lifecycle in conjunction with People systems, employee data, documentation, and operational processes.

• Background in contributing to performance management, compensation, onboarding, offboarding, policy development, manager enablement, or other company-wide People programs.

• Familiarity with Canadian employment practices and the discernment to know when to involve Legal or external advisors.

• Demonstrated history of process improvement, establishing clearer workflows, and transforming recurring issues into enhanced systems.

• Excellent judgment, discretion, communication skills, and follow-through, particularly when addressing sensitive employee matters.

• Capability to prioritize competing demands, make practical trade-offs, and advance work independently without close supervision.

• Fluency in English is a must.

• Experience with modern HRIS, People, workflow, or automation tools is advantageous.

• Familiarity with automation or emerging tools is a plus.

• Background in compensation structures, benchmarking, leveling, or career frameworks is an added advantage.

• Experience in supporting benefits renewals or managing vendor relationships is a bonus.

• Previous experience at a technology company, fintech, startup, or scaleup is a plus.

• Experience assisting employees across Canada is beneficial.

• Fluency or working proficiency in French is a plus.

🏝️ Benefits

• Every employee is granted stock options as part of their overall compensation package.

• Annual salary evaluations.

• Comprehensive health and dental insurance coverage.

• Health and wellness spending accounts.

• Flexibility to work from anywhere in Canada, with optional access to office locations in Montreal and Toronto.

• An annual budget of $2,000 for courses, certifications, and training.

• 20 vacation days each year.

• A $1,000 bonus for utilizing all vacation days.

• Parental leave top-up to 100% of salary for up to 18 weeks.

• Quarterly team-specific or company-wide offsite events.

• Equity opportunities.

• Salary increases based on performance evaluations.

• Paid time off.

• Continuous learning, growth, and development programs.