People Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the operational link between People Business Partners and People Operations.

• Establish uniformity in the routing of requests.

• Offer Tier 1 support for PBP ticketing inquiries.

• Develop, organize, and sustain documentation and Standard Operating Procedures (SOPs) within People Experience.

• Collaborate with Talent Development, People Business Partners, and Recruiting to keep documentation up-to-date, accessible, and easy to navigate.

• Oversee recurring compliance responsibilities, including EEO-1 filings and California Pay Data reporting.

• Ensure that compliance submissions are precise and submitted punctually.

• Assist with vendor management in People Operations, including daily coordination, issue tracking, and preparation for renewals.

• Conduct manual exit surveys through Culture Amp.

• Design, implement, and manage Marqeta’s Job Description Repository.

• Identify opportunities to streamline and automate repetitive administrative tasks.

⛳️ Requirements

• 3 to 5 years of experience in HR operations, People Operations, or HR generalist roles.

• Working knowledge of US employment compliance and reporting, including EEO-1 and state pay data regulations.

• Strong skills in process documentation, with a proven history of creating SOPs that others can utilize.

• Experience in managing vendors or third-party HR service providers.

• Proficiency in utilizing HR systems and ticketing tools.

• Good judgment when handling confidential information.

• Excellent written communication skills.

• HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR) is a plus.

• Familiarity with Workday, Culture Amp, Docebo, and/or Confluence is advantageous.

• Comfort in using AI tools to enhance administrative tasks and documentation is a plus.

• This role can be performed remotely only from one of Marqeta’s Premium or National US locations.

• This position is not budgeted for the Bay Area or New York City Metro areas.

🏝️ Benefits

• Annual bonuses for eligible employees.

• Multiple health insurance options available.

• Flexible time off policy – take what you need.

• Retirement savings program with company contributions and after-tax contributions.

• Equity in a publicly traded company.

• Employee Stock Purchase Program.

• Family-forming benefits and fertility assistance.

• Generous parental leave with a salary top-up.

• Free therapy sessions offered.

• Financial and professional coaching available.

• Legal advice provided.

• Monthly stipend to support the remote work model.

• Annual “development dollars” allocated for personal growth and development.