People Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the employee handbook, code of conduct, and internal documentation related to personnel.

• Collaborate with leadership and employment counsel to update policies.

• Investigate health insurance options, state employment taxes, HRIS and PEO solutions, and other relevant topics.

• Manage employment-law administration for remote employees across various states.

• Keep a calendar of state-specific obligations and coordinate federal, state, and local compliance requirements.

• Administer the performance review timeline and 90-day evaluations.

• Facilitate the intake and routing of employee inquiries or concerns regarding the Code of Conduct.

• Organize DEIA activities sponsored by leadership and track action items.

• Submit annual 1099 forms for qualified subcontractors and independent contractors.

• Manage staffing needs, contractor agreement workflow, and current engagement lists in collaboration with Contracts & Compliance.

• Conduct eNPS surveys, compile results, and present recommendations to leadership.

• Oversee the complete talent acquisition process, including sourcing, promoting job openings, screening resumes, conducting initial interviews, and scheduling.

• Assist with company events, including annual in-person retreats.

• Coordinate onboarding processes for new hires.

• Support managers in implementing Performance Improvement Plans and tracking milestones.

• Contribute to projects focused on compensation transparency, competitiveness, and annual benchmarking.

• Enhance the experience for full-time employees, part-time employees, and subcontractors.

• Aid in offboarding processes, including managing personnel records, equipment returns, access notifications, and transition of open items.

• Strive for a recruiting process that results in a strong hire within 30 days or less.

• Monitor eNPS and devise strategies to sustain and enhance employee satisfaction.

• Implement one leadership-approved People Operations improvement initiative within the first 6 months.

⛳️ Requirements

• A minimum of 6 years of experience in People Operations or HR coordination, ideally in a remote or distributed professional services environment.

• At least 4 years of experience in government contracting or professional services.

• Experience in scaling people operations within a growing public interest technology organization.

• Knowledge of employment requirements across multiple states, including FMLA and state leave policies, workplace accommodations, required notices, and timely escalation to legal counsel or qualified advisors.

• Demonstrated ability to navigate and resolve interpersonal conflicts effectively.

• Proven capability to research and compile findings for cross-functional audiences.

• Strong communication skills, with an emphasis on understanding through inquiry.

• Comfortable navigating ambiguity, balancing various needs and priorities, and clarifying ownership when processes intersect teams.

• Experience in promoting inclusive workplaces.

• A Bachelor’s degree or equivalent experience.

• Ability to work efficiently, sometimes under tight deadlines.

• Preference for transparency along with the ability to communicate directly and openly.

• Adaptable to rapidly changing requirements and able to cope with temporary ambiguity.

• Work must be conducted from within the contiguous United States.

• Must be a U.S. citizen or hold a green card, with work authorization that does not require current or future visa sponsorship from Mighty Acorn Digital.

• Must successfully pass a criminal background check prior to the start date.

• Fast (>100Mbps) and reliable internet connection is required.

• A dedicated workspace with an appropriate background noise level for audio calls.

• Availability for at least 5 hours of overlap with the 9 a.m. to 5 p.m. ET time frame.

🏝️ Benefits

• Bonus opportunities.

• Profit-sharing bonus available after 90 days of employment.

• Flexible remote work arrangement.

• Annual in-person retreats.

• Requirements for a dedicated workspace and fast, reliable internet support remote working conditions.

• Commitment to being an equal opportunity workplace that values diversity and inclusion.