Senior People Operations Manager

This is a fully remote position, open to applicants in District of Columbia, +3 more states.

📋 Description

• Oversee the comprehensive onboarding process for new employees across designated client groups, covering logistics, systems access, and tailored role-specific ramp plans.

• Create and consistently enhance onboarding experiences that reflect the Chamber’s culture and values.

• Manage the off-boarding process, which includes conducting exit interviews, handling confidential information, removing systems access, and reporting on exit trends.

• Ensure that both onboarding and off-boarding procedures adhere to healthcare standards, including credentialing and HIPAA-related access controls.

• Lead the performance management cycles, which encompass goal-setting, mid-year assessments, and annual reviews.

• Facilitate calibration sessions to ensure fair and consistent performance ratings and promotion decisions.

• Collaborate on succession planning and the development of high-potential talent.

• Address complex employee relations issues, conduct investigations, and propose resolutions.

• Guide managers through challenging conversations, performance concerns, leadership essentials, feedback, team well-being, and accountability.

• Identify skill gaps and suggest focused development opportunities or training programs.

• Provide counsel to leaders on team dynamics, organizational changes, and growth-related challenges.

• Analyze engagement levels, attrition rates, hiring velocity, and other HR data to pinpoint risks and opportunities.

• Convert data insights into actionable recommendations for leadership.

• Develop and maintain reporting dashboards or summaries for essential HR metrics.

• Assist in designing and implementing compensation cycles, encompassing merit increases, promotions, and equity refreshes.

• Oversee the rollout and analysis of engagement surveys, transforming results into actionable plans.

• Formulate and revise HR policies for a distributed healthcare organization, ensuring compliance and clarity.

• Report directly to the VP of People Operations and act as an HR partner to clinical operations, technology, and G&A leaders.

⛳️ Requirements

• Minimum of 6 years of progressive HR business partner experience, with at least 2 years of direct support to senior leaders.

• Experience collaborating with technology, product, or clinical operations teams in healthcare, health-tech, or another regulated, mission-driven sector is highly preferred.

• Proven experience in designing and operationalizing HR processes, including performance management, organizational design, and workforce planning, within a fast-paced growth environment.

• Strong judgment in handling confidential and sensitive employee relations issues.

• High data fluency with the capability to extract insights from HR data to inform strategic recommendations.

• Exceptional written and verbal communication abilities, with a knack for quickly building trust with executives and individual contributors alike.

• Comfortable navigating ambiguity and adapting to the pace of an early-stage to growth-stage company.

• Must possess authorization to work in the US without the need for sponsorship.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive work environment.