Senior People Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the onboarding process for each cohort, which includes tracking offers, conducting background checks, verifying I-9 forms, collecting employee information, setting up HRIS in CoAdvantage, and enrolling in benefits.

• Monitor essential employment steps and deadlines to ensure fellows commence on schedule and that records are thorough and precise.

• Maintain a centralized onboarding tracker, identifying outstanding items, potential delays, and issues that require escalation.

• Collaborate with the Finance department on onboarding clearances and highlight any sensitive or compliance-related concerns.

• Act as the primary resource for onboarding inquiries.

• Distribute onboarding instructions, reminders, and updates.

• Address routine questions and work with HR partners on benefits, system challenges, and policy-related matters.

• Manage the HR inbox.

• Keep employee records, onboarding trackers, process documentation, Notion hub, and Fellow Handbook resources organized and up to date.

• Assist with offboarding and the ongoing maintenance of employee records.

• Develop repeatable workflows for larger cohorts.

• Utilize AI and automation to minimize repetitive tasks, enhance efficiency, and ensure accuracy.

• Collaborate with the recruiting team, Claude Corps program team, Finance, and HR service providers.

• Report directly to the Senior HR Business Partner for Claude Corps.

⛳️ Requirements

• Proven experience in coordinating high-volume onboarding, people operations, or HR processes with strict time constraints.

• Familiarity with HRIS or PEO systems, along with the capability to quickly learn new tools.

• Exceptional organizational abilities and meticulous attention to detail, with a background in maintaining accurate records, trackers, and meeting deadlines.

• Excellent communication skills that are both clear and warm, demonstrating a commitment to a positive employee experience.

• Good judgment when dealing with confidential information, resolving inquiries, and escalating sensitive issues.

• Experience utilizing AI or automation tools to enhance workflows and decrease manual tasks.

• A proactive, service-oriented mindset with the ability to manage competing priorities in a dynamic environment.

🏝️ Benefits

• Medical, dental, and vision insurance (with 90% employer coverage for employees and their dependents).

• Employer-funded healthcare reimbursement.

• Flexible Spending Accounts (FSAs).

• Employee Assistance Program.

• 401(k) plan.

• Employer-paid life and disability insurance.

• Identity theft protection.

• Generous paid time off (PTO).

• Paid holidays.

• 10 weeks of fully paid parental leave.

• Annual year-end company closure (from December 24 to January 2).

• $1,000 annual stipend for professional development.

• Support for home office setup.

• Employer qualified for Public Service Loan Forgiveness.

• Pet wellness plans.

• Legal services.

• Discounts on home and auto insurance.

• Exclusive savings in our marketplace.

• Opportunity for remote work from anywhere within the US.