People Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for managers and employees regarding policies, performance, constructive feedback, and professional development.

• Guide managers in providing feedback, maintaining documentation, conducting follow-ups, and managing performance and termination scenarios.

• Facilitate People Team 1:1 meetings and exit interviews for Levels 1 and 2.

• Identify cultural trends, potential employee departures, and training needs for the quarterly People Pulse report.

• Manage FMLA, ADA, state leaves, STD, and parental leave requests, along with accommodation requests.

• Supervise workers’ compensation claims.

• Ensure payroll accuracy across headquarters, field, and international teams.

• Oversee benefits administration, which includes enrollments, qualifying life events, COBRA, carrier coordination, renewals, and communication with employees.

• Manage onboarding and offboarding processes, including necessary paperwork, salary, final pay, benefits notifications, and access.

• Keep precise employee records regarding levels, titles, departments, managers, and compensation.

• Assist with changes to payroll, benefits, and retirement platforms in Q1 2027.

• Transform repetitive tasks into AI-supported workflows while evaluating the appropriate use of AI.

⛳️ Requirements

• Over 5 years of experience in scaling HR support, preferably progressing from coordinator to HRBP to HR Generalist in a rapidly growing consumer or DTC company.

• Practical experience in payroll administration.

• Comprehensive experience managing FMLA, ADA, state leaves, STD, parental leaves, and workers' compensation from start to finish.

• Familiarity with benefits administration, including enrollments, qualifying life events, COBRA, and open enrollment processes.

• Experience in employee relations and coaching managers, particularly in performance documentation and terminations.

• Ability to handle sensitive employee matters and exits with discretion and sound judgment.

• Working knowledge of FMLA, ADA, COBRA, E-Verify, and regulations regarding multi-state leave and final pay.

• Experience in payroll or HRIS migration or acquisition integration, along with familiarity with Paylocity, is a plus.

• Strong customer service orientation, attention to detail, sound judgment, skills in relationship-building, a sense of extreme ownership, self-motivation, and proficient use of AI.

🏝️ Benefits

• Bonus

• Comprehensive benefits coverage for employees and their families

• Generous paid time off (PTO)

• Complimentary Grüns products

• Wellness and health-oriented perks

• Fully remote work environment

• Biannual off-site gatherings

• Opportunities for career advancement