Manager, People Ops – Automation

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the operation of the People Operations function, encompassing the systems, signals, and service model that enhance the employee experience.

• Leverage AI and predictive insights to forecast organizational requirements.

• Manage a team that transforms insights into scalable and human-centered solutions.

• Take ownership of the design, implementation, and ongoing enhancement of HR service delivery.

• Collaborate with People Operations, IT, Payroll, HR M&A, and HR Business Partners.

• Utilize Jira, Workday, ticketing trends, service-level data, employee experience signals, and capacity data to predict operational necessities.

• Develop and expand AI-driven service delivery, knowledge management, case management, and employee lifecycle workflows.

• Provide guidance to Centers of Excellence and align HR functions with business priorities.

• Convert cross-functional requirements into process maps, specifications, success metrics, operational procedures, and launch strategies.

• Lead and nurture a team that employs data and AI for everyday decision-making.

• Link process and automation investments to improvements in efficiency, cost, risk reduction, and employee experience.

⛳️ Requirements

• A minimum of 7 years of experience in People Operations, HR program management, operations strategy, process improvement, HR technology, or a related discipline, including leadership of complex cross-functional portfolios.

• Proven history of utilizing AI and automation to revamp operational workflows at scale within a global organization.

• Strong fundamentals in program management: prioritization, governance, dependency management, executive communication, and navigating ambiguity to deliver results.

• Experience working with HR technology teams on requirements, testing, data quality, controls, and change management for platforms such as Workday, Jira, or similar.

• Data-driven, systems-level thinking that connects operational metrics to investment choices, employee experience, risk, and business outcomes.

• Exceptional communication skills, judgment, and discretion when handling sensitive employee and business information.

• Commitment to the responsible use of generative AI while maintaining human oversight.

• Proficiency in using generative AI tools and copilots like LibreChat, Gemini, and Glean in daily tasks.

• Willingness to continually learn as tools advance and apply human-in-the-loop practices.

🏝️ Benefits

• Eligibility for equity

• Eligibility for bonuses

• Medical insurance coverage

• Dental insurance coverage

• Vision insurance coverage

• 401(k) retirement plan

• Quarterly in-person working sessions referred to as “surges”