Senior People Operations Associate

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the primary contact for inquiries related to People Operations concerning leave, payroll, and policies.

• Manage the People Operations ticket system and resolve issues effectively.

• Oversee the complete onboarding and off-boarding processes, including data entry, onboarding schedules, new-hire inquiries, documentation, and system updates.

• Administer various leave types such as FMLA, parental bonding, personal, and disability/accommodation leaves with Sparrow, ensuring compliance with state and federal regulations.

• Keep HRIS records accurate, process role and reporting changes, and generate reports as needed.

• Assist with compliance initiatives across all 50 states and liaise with government agencies to meet critical deadlines.

• Take ownership of recurring workflows and enhance them as the company grows.

• Manage sensitive compensation, health, and personal information with confidentiality.

• Gradually assume responsibilities for policy development, performance review and merit cycle management, company retreats, and immigration assistance.

• Report to the People Operations Manager and work collaboratively with the People, Talent, Finance, and Clinical teams.

⛳️ Requirements

• A minimum of 2 years of experience as a People Ops generalist, preferably within a high-growth startup environment.

• Practical experience in onboarding and off-boarding procedures.

• Familiarity with leave administration, including a fundamental understanding of FMLA.

• Proficient in utilizing HRIS tools.

• Knowledge of employment laws and regulations, ideally across various states.

• Highly organized, detail-oriented, and capable of managing multiple requests until resolution.

• Possess high emotional intelligence and sound judgment.

• Ability to handle sensitive information with discretion.

• Strong communication skills that are clear and empathetic.

• Skill in converting policy language into accessible terms.

• Comfortable navigating ambiguity and establishing processes in a rapidly evolving environment.

• Bonus: Experience in health-tech, familiarity with ADP, experience with leave vendors such as Sparrow, or SHRM certification.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and career advancement.

• Supportive and inclusive company culture.